The information on this page covers everything to do with your household bin collection service:


Bin collection day

To find out your bin collection day, use our 'Find your bin day' tool. 


Three bin kerbside collection service

A three bin kerbside collection service is in place for all residential properties within the designated collection area throughout the Region. 

The service consists of: 

1. General waste bin

A general waste bin (red or a nature green lid) is collected weekly. See a list of appropriate waste for this bin.

2. Recycling bin

A recycling bin (yellow lid) is collected fortnightly. See a list of appropriate waste for this bin.

3. Greenwaste bin

An optional greenwaste bin (lime green lid) is collected fortnightly on the week between your recycling bin collection. See a list of appropriate waste for this bin.

To make it easy to decide which bin to use, we've created a 'What goes in each bin' flyer to print and keep at home.

We provide the general waste, recycling and greenwaste bins for residents within the designated collection area to use for their waste disposal. These bins are the only bins that our waste contractor will empty when they are placed out for the kerbside waste collection service. Please be aware that if a non-TRC owned bin is placed out for emptying it may not be collected by us and you will be responsible for disposing of your own waste.


Bin placement

  • Place bins out for collection by 6am on the collection day. Properties within the Toowoomba CBD must have bins out by 5am.
  • Bring your bins back into your property after the service, rather than leaving your bins on the kerbside. Bins must not be left on the kerbside for longer than 24 hours before or 24 hours after the service. Penalties can apply for bins left out for longer.
  • Ensure that all bins are approximately 1m away from other bins, and other obstacles such as trees, poles, bollards and signs.
  • Ensure your bins are no further than 1m from the kerbside/edge of the road. 
  • Live in a cul-de-sac? Place your bin about 1m away from the gutter (to allow the truck space to drive around the road).
  • Obey street parking signs and parking restrictions such as yellow "no-parking" restrictions on kerbs - these are in place often to assist our trucks to safely collect bins from your street without damaging personal property or injuring people.
  • Ensure that bins are not placed under overhanging tree branches, low hanging wires or similar.
  • Please place bins in a position where they can be easily accessed by the collection arms - not behind obstacles.
  • Place your bins on the kerbside and within your own property boundary. Please try not to place our bins out the front of a neighbours property. 
  • Handles on the bins must be pointing away from the roadside (i.e. towards the property boundary/house).


Waste collection on a public holiday

Kerbside waste collection is completed Monday to Friday including on all public holidays. For more information please read our public holiday waste collection article. 

For opening hours of your local waste facility on public holidays please read our waste facility opening hours article.


Bin servicing issues

Missed service

Sometimes a bin is not emptied. This may be for a variety of reasons including a truck breakdown or it could be that the bin contains items that are incompatible with the disposal or recycling process or the collection trucks. 

If your bin pickup gets missed for some reason, please call us. However, just check that your bin:

  • is not overfull (Bins must only be filled to the top so that the lid can close properly. This ensures waste is contained within the bin until pickup time and the lift mechanism of the trucks can operate.) 
  • is not too heavy (this is so that the lift mechanism on trucks are not damaged)
  • does not contain items longer than 50cm

If your bin has any of these issues, they will need correction before the next wheelie bin pickup. 

Partially emptied bins

Bins can be "partially emptied" for a variety of reasons including:

  • Polystyrene or cardboard placed in the bin in large pieces can cause a blockage.  Waste underneath it often can not be shaken out by our trucks. Lightweight items should be placed at the top of the bin. Break the items into smaller pieces.
  • Large and/or light items at the bottom of the bin often jam a bin. 
  • Firmly compacted waste is difficult to empty.

Make sure your waste is loose and can be easily emptied. If your bin is tightly compacted or jammed by oversized items, we may charge a fee to return to your property and empty the bin.

Overfilled or overweight bins

Excess weight (from building rubble, bricks, timber offcuts and rocks placed in your bin) or excess capacity (overflowing bins or extra waste placed next to the bin) cannot be collected.  Make sure that all rubbish fits into the bin and the lid can close. Cut up any long pieces of timber/mop handles to less than 50cm long. 

Overflowing bins create litter and encourage animals. One-off additional collections of household waste can be arranged for a small fee.

Alternatively, please take your extra waste to the nearest waste facility.


Bin maintenance

Wheelie bin maintenance

Should your wheelie bin be damaged or have broken parts (e.g. cracked or missing lids, pins, wheels and/or axles), lodge a maintenance request online or contact us.

Broken or stolen bins 

Broken or stolen bins can be either repaired or replaced. Simply lodge a maintenance request online or contact us to arrange for repair or replacement of your bin.

Stray bins

If you have found a bin that doesn't belong to you, lodge a maintenance request online or contact us and we will arrange removal of the bin.


New bin services

Bins for non-rubbish collection areas

If you live outside a defined collection area, you can purchase a bin from most hardware shops. We don't sell wheelie bins.

You will be responsible for taking the contents to the waste facility. We cannot service bins that are not provided by us as part of the collection contract.

Bins for new homes

For new homes in a defined collection area, contact us to obtain your bin(s). In some locations, a new wheelie bin will not be issued unless the final inspection of the dwelling and plumbing/drainage has been approved.

Additional bins

Contact us to order another bin. The second service will incur a charge on the property's rates invoice. Property owners can request an additional service. If you are a tenant of a property, contact your managing agent/real estate agent to discuss an additional service. 

One-off or special waste collection

If you forgot to place the bin out for collection or have more waste than can fit into the bin we can organise a one-off collection for you at a small cost. This service is offered to most residents in the collection area. Remember also, there are no gate fees to tip up to 400kg of domestic waste at your nearest waste facility. Fees do apply for some kinds of waste - eg. tyres, fridges.

Contact us to find out if a one-off service is available to you and to arrange for your bin to be emptied on a day other than your normal collection day.


What to do with your bins when you move

When you move, don't pack your bins. Bins aren't owned by the property owner, instead, they are allocated to a property.

For existing properties, you should have bins already at your new property. If you don't, please lodge an online service request or contact us

For newly built homes, please order your new service/s by contacting us. Bins will be delivered after the house is completed and a final certificate is issued.

A greenwaste service is charged against a property, not a person. If you had a greenwaste service at your original residence, the bin and the charge remains there.  You need to register for a new greenwaste service at the new property (if there is not one there). The greenwaste service is available to most areas within the region.

We have compiled a list of suburbs that currently are within the service area.  If in doubt, please contact us to confirm whether your property can receive a service. There has been insufficient interest from some townships in the region for the service to be offered to all areas. If you live in these areas, property owners can continue to register their interest in receiving a service. Your details will be kept in a database and used to negotiate expansion of the greenwaste service with our contractor.


Related information

What goes in each bin - printable flyer

Understanding waste management - video

How landfill works - video

How a material recovery facility works - video

What can be recycled - video

How to generate less waste - video

Make a difference by recycling - video