Smart Water Meters Project

In 2021, we began exploring smart water meter technology to help detect water leaks early and reduce water wastage. Following a successful trial of smart water meters that showed benefits for both us and our residents, we began rolling out installations across the region in 2022.

Smart water meters are digital devices that automatically track water use. The meter sends this data securely to us using wireless signals and alerts us to possible leaks or unusual usage. The device also allows you to view your water usage in real time through an app or on a computer.

Key features

  • Automatic readings: no need for someone to visit your property to check the meter.
  • Real-time monitoring: track water usage daily or even hourly.
  • Leak detection: sends alerts when unusual spikes in usage, which may indicate a leak, are identified.
  • Usage insights: helps you understand your water habits and find ways to save.

Benefits

  • Access to a real time information using the Toowoomba water app.
  • Avoid unexpected bills and reduce water wastage.

Smart water meter installation

Around a month before your installation, you’ll receive a card in your mailbox with an estimated installation date. Meters are installed in groups to save time and money. Installing a meter takes between twenty minutes and three hours. You don't need to be at home for the installation to take place.

Safety information for smart water meters

Smart meters send data once a day for about sixty seconds. They use safe wireless technology, similar to 5G, and meet all Australian safety standards. The devices have been tested and approved by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA), the government’s radiation safety authority.

The meters use batteries, which have a 10 year life span. They are not connected to mains power.

We will receive notifications of low battery charge, allowing our staff to replace the units before the battery runs out.

Project details

We are working with Optus Networks Australia, IOTA, ETS Infrastructure Management, and GreenBe to deliver the project. It will cost around $27.65 million and will be completed over three years. 

Start date

Oct 2021

Target completion date

2029

Related information

 

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