Council cab service

The Council cab service provides affordable transport for seniors and people with a disability. Eligible users can travel from their home to their nearest supermarket or major shopping centre one day a week as detailed in the service areas below. The cab service has been offered to allow residents to enjoy greater independence and convenience without relying on friends and family to get out and about, whether for shopping or socialising.

The Council cab service is unable to provide transport to medical centres, specialist appointments, hospitals, sporting venues, residential addresses, or for private errands.

Cost to use service

The service costs $2.50 per trip ($5 for a return trip). Carers (and dependents under 10-years old) can travel free of charge if travelling with you, and if advised at the time of booking.

Eligibility requirements

To use the service you must be:

  • aged 60 or over or have a disability
  • a resident of Toowoomba Region and live within a Council cab service area.

You will be required to provide proof of your eligibility by having one of the following cards:

  • Commonwealth Pensioner Concession Card
  • Commonwealth Health Care Card
  • Commonwealth Seniors Health Care Card
  • Department of Veterans Affairs – Gold, White or Orange Card
  • Companion Card or Carers Card

People who only hold a Seniors Card are not eligible to use this service.

Service schedule

The service runs on a Tuesday, Wednesday or Thursday, depending on where you live.

  • Pick‑up will generally occur between 9am and 9.30am, with arrival at your destination expected between 9.15am and 10am.
  • Return trips from your destination will be scheduled between 11am and 11.30am, or between 1pm and 1.30pm.

Council Cabs do not operate before 9am as most Black and White Cabs vehicles are allocated to school runs at that time. The service won't operate Christmas Day if it falls on Tuesday, Wednesday or Thursday.

View service schedule

Birnam

Travel day: Tuesday

Destination: Highfields Village, Highfields Plaza

Blue Mountain Heights

Travel day: Tuesday

Destination: Grand Central, North Point

Cabarlah

Travel day: Tuesday

Destination: Highfields Village, Highfields Plaza

Cambooya (part)*

Travel day: Thursday

Destination: Clifford Gardens

 

*Only part of the locality is included in the Council cab service area.

Cawdor

Travel day: Tuesday

Destination: Highfields Village, Highfields Plaza

Centenary Heights

Travel day: Thursday

Destination: Toowoomba Plaza, Westridge

Charlton

Travel day: Wednesday

Destination: Clifford Gardens, Wilsonton Shops

Cotswold Hills

Travel day: Wednesday

Destination: Clifford Gardens, Wilsonton Shops

Cranley

Travel day: Wednesday

Destination: Clifford Gardens, Wilsonton Shops

Crows Nest (part)*

Travel day: Tuesday

Destination: IGA Crows Nest (CBD)

 

*Only part of the locality is included in the Council cab service area.

Darling Heights

Travel day: Thursday

Destination: Toowoomba Plaza, Westridge

Drayton

Travel day: Thursday

Destination: Clifford Gardens

East Toowoomba

Travel day: Tuesday

Destination: Grand Central

Finnie

Travel day: Thursday

Destination: Toowoomba Plaza, Westridge

Geham (part)*

Travel day: Tuesday

Destination: Highfields Village, Highfields Plaza

 

*Only part of the locality is included in the Council cab service area.

Glencoe

Travel day: Tuesday

Destination: Highfields Village, Highfields Plaza

Glenvale

Travel day: Wednesday

Destination: Clifford Gardens, Wilsonton Shops

Gowrie Junction

Travel day: Wednesday

Destination: Clifford Gardens, Wilsonton Shops

Gowrie Mountain

Travel day: Wednesday

Destination: Clifford Gardens, Wilsonton Shops

Hampton (part)*

Travel day: Tuesday

Destination: IGA Crows Nest (CBD)

 

*Only part of the locality is included in the Council cab service area.

Harlaxton

Travel day: Tuesday

Destination: Grand Central, North Point

Harristown

Travel day: Thursday

Destination: Clifford Gardens

Highfields

Travel day: Tuesday

Destination: Highfields Village, Highfields Plaza

Hodgson Vale

Travel day: Thursday

Destination: Toowoomba Plaza, Westridge

Kearney Springs

Travel day: Thursday

Destination: Toowoomba Plaza, Westridge

Kingsthorpe (part)*

Travel day: Wednesday

Destination: Clifford Gardens, Wilsonton Shops

 

*Only part of the locality is included in the Council cab service area.

Kleinton (part)*

Travel day: Tuesday

Destination: Highfields Village, Highfields Plaza

 

*Only part of the locality is included in the Council cab service area.

Lilyvale

Travel day: Tuesday

Destination: Highfields Village, Highfields Plaza

Meringandan (part)*

Travel day: Tuesday

Destination: Highfields Village, Highfields Plaza

 

*Only part of the locality is included in the Council cab service area.

Meringandan West

Travel day: Tuesday

Destination: Highfields Village, Highfields Plaza

Merritts Creek

Travel day: Tuesday

Destination: IGA Crows Nest (CBD)

Middle Ridge

Travel day: Thursday

Destination: Toowoomba Plaza, Westridge

Mount Kynoch

Travel day: Tuesday

Destination: Grand Central, North Point

Mount Lofty

Travel day: Tuesday

Destination: Grand Central, North Point

Mount Rascal

Travel day: Thursday

Destination: Toowoomba Plaza, Westridge

Newtown

Travel day: Thursday

Destination: Clifford Gardens

North Toowoomba

Travel day: Tuesday

Destination: Grand Central, North Point

Oakey (part)*

Travel day: Tuesday

Destination: IGA SUPA Oakey

 

*Only part of the locality is included in the Council cab service area.

Pechey

Travel day: Tuesday

Destination: IGA Crows Nest (CBD)

Pittsworth (part)*

Travel day: Wednesday

Destination: IGA Pittsworth, Woolworths Pittsworth

 

*Only part of the locality is included in the Council cab service area.

Preston

Travel day: Thursday

Destination: Toowoomba Plaza, Westridge

Prince Henry Heights

Travel day: Tuesday

Destination: Grand Central

Rangeville

Travel day: N/A

Service: On Demand Toowoomba by Translink

Redwood

Travel day: Tuesday

Destination: Grand Central

Rockville

Travel day: Wednesday

Destination: Clifford Gardens, Wilsonton Shops

South Toowoomba

Travel day: Tuesday

Destination: Grand Central

Southbrook (part)*

Travel day: Wednesday

Destination: IGA Pittsworth, Woolworths Pittsworth

 

*Only part of the locality is included in the Council cab service area.

Spring Bluff

Travel day: Tuesday

Destination: Highfields Village, Highfields Plaza

Toowoomba City

Travel day: Tuesday

Destination: Grand Central

Top Camp

Travel day: Thursday

Destination: Toowoomba Plaza, Westridge

Torrington

Travel day: Wednesday

Destination: Clifford Gardens, Wilsonton Shops

Vale View

Travel day: Thursday

Destination: Toowoomba Plaza, Westridge

Wellcamp (part)*

Travel day: Wednesday

Destination: Clifford Gardens, Wilsonton Shops

 

*Only part of the locality is included in the Council cab service area.

Westbrook (part)*

Travel day: Thursday

Destination: Clifford Gardens

 

*Only part of the locality is included in the Council cab service area.

Whichello

Travel day: Tuesday

Destination: IGA Crows Nest (CBD)

Wilsonton

Travel day: Wednesday

Destination: Clifford Gardens, Wilsonton Shops

Wilsonton Heights

Travel day: Wednesday

Destination: Clifford Gardens, Wilsonton Shops

Woolmer

Travel day: Tuesday

Destination: Highfields Village, Highfields Plaza

Wyreema

Travel day: Thursday

Destination: Clifford Gardens

Book the service 

Phone Black and White Cabs on 1300 811 394 by 12 noon the day before your scheduled taxi day and ask the operator for the Council cab service.

The operator will assess your eligibility and advise you on your travel options. They will give you an approximate pick up time from your home and a collection time from the shopping centre, if your booking includes a return trip.

Cancel a booking

If you book a taxi and then decide not to travel, please cancel the booking so someone else can have a seat. This courtesy also avoids inconvenience to fellow passengers.

Phone Black and White Cabs on 1300 811 394 to cancel.

Answering your Council cab questions

We're provided answers to common questions you may have about the service.

Carrying parcels and packages

If you need to bring a shopping cart or walking aid/trolley, please let the operator know when you book so there is plenty of luggage space in the vehicle.

Zippered bags and green bags may be easier to manage and may assist in preventing your shopping from getting mixed up with other people’s bags. There is a limit of five shopping bags per person.


Service interruptions or delays

Please remember that pick up times are approximate and that the service may be delayed from time-to-time. Please be patient if there is a slight delay in the service.


Passenger assistance and wheelchair accessible taxis

The taxi driver will assist where they reasonably can. If you have a walker, trolley or wheelchair, please let the operator know when you book. Wheelchair accessible maxi-taxis are available if needed.


Council cab service provider

We are working in partnership with Black & White Cabs to provide subsidised share-ride taxi services. Under this arrangement, Black & White Cabs provides Council cab services to most areas in Toowoomba, Highfields, Meringandan, Cabarlah, Kingsthorpe, Gowrie Junction, Westbrook, Wyreema, Cambooya, Oakey, Crows Nest and Hampton.

If you have specific issues or concerns with the services provided, contact Black & White Cabs directly on 1300 811 394.

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