Council cab service

The Council cab service provides affordable transport for seniors and people with a disability. Eligible users can travel from their home to their nearest supermarket or major shopping centre one day a week as detailed in the service areas below. The cab service has been offered to allow residents to enjoy greater independence and convenience without relying on friends and family to get out and about, whether for shopping or socialising.

The Council cab service is unable to provide transport to medical centres, specialist appointments, hospitals, sporting venues, residential addresses, or for private errands.

If you have specific issues or concerns with the services provided, contact Black & White Cabs directly on 1300 811 394.

Council cab service schedule

The service runs on a Tuesday, Wednesday or Thursday, depending on where you live. Refer to the table below to check whether you are located in an area serviced by the Council cab service, as well as the travel day and designated drop-off points for your pick-up area.

Pick‑up will generally occur between 9:00am and 9:30am, with arrival at your destination expected between 9:15am and 10:00am.

Please note that Council Cabs do not operate before 9:00am, as most Black and White Cabs vehicles are allocated to school runs at that time.

Return trips from your destination will be scheduled between 11:00am and 11:30am, or between 1:00pm and 1:30pm.

Please note: Council cab does not operate Christmas Day if it falls on Tuesday, Wednesday or Thursday.

View service areas

Birnam

Taxi day and destination: Tuesday - Highfields Village, Highfields Plaza

Blue Mountain Heights

Taxi day and destination: Tuesday - Grand Central, North Point

Cabarlah

Taxi day and destination: Tuesday - Highfields Village, Highfields Plaza

Cambooya (part)*

Taxi day and destination: Thursday - Clifford Gardens

Cawdor

Taxi day and destination: Tuesday - Highfields Village, Highfields Plaza

Centenary Heights

Taxi day and destination: Thursday - Toowoomba Plaza, Westridge

Charlton

Taxi day and destination: Wednesday - Clifford Gardens, Wilsonton Shops

Cotswold Hills

Taxi day and destination: Wednesday - Clifford Gardens, Wilsonton Shops

Cranley

Taxi day and destination: Wednesday - Clifford Gardens, Wilsonton Shops

Crows Nest (part)*

Taxi day and destination: Tuesday - IGA Crows Nest (CBD)

Darling Heights

Taxi day and destination: Thursday - Toowoomba Plaza, Westridge

Drayton

Taxi day and destination: Thursday - Clifford Gardens

East Toowoomba

Taxi day and destination: Tuesday - Grand Central

Finnie

Taxi day and destination: Thursday - Toowoomba Plaza, Westridge

Geham (part)*

Taxi day and destination: Tuesday - Highfields Village, Highfields Plaza

Glencoe

Taxi day and destination: Tuesday - Highfields Village, Highfields Plaza

Glenvale

Taxi day and destination: Wednesday - Clifford Gardens, Wilsonton Shops

Gowrie Junction

Taxi day and destination: Wednesday - Clifford Gardens, Wilsonton Shops

Gowrie Mountain

Taxi day and destination: Wednesday - Clifford Gardens, Wilsonton Shops

Hampton (part)*

Taxi day and destination: Tuesday - IGA Crows Nest (CBD)

Harlaxton

Taxi day and destination: Tuesday - Grand Central, North Point

Harristown

Taxi day and destination: Thursday - Clifford Gardens

Highfields

Taxi day and destination: Tuesday - Highfields Village, Highfields Plaza

Hodgson Vale

Taxi day and destination: Thurs - Toowoomba Plaza, Westridge

Kearney Springs

Taxi day and destination: Thurs - Toowoomba Plaza, Westridge

Kingsthorpe (part)*

Taxi day and destination: Wednesday - Clifford Gardens, Wilsonton Shops

Kleinton (part)*

Taxi day and destination: Tuesday - Highfields Village, Highfields Plaza

Lilyvale

Taxi day and destination: Tuesday - Highfields Village, Highfields Plaza

Meringandan (part)*

Taxi day and destination: Tuesday - Highfields Village, Highfields Plaza

Meringandan West

Taxi day and destination: Tuesday - Highfields Village, Highfields Plaza

Merritts Creek

Taxi day and destination: Tuesday - IGA Crows Nest (CBD)

Middle Ridge

Taxi day and destination: Thursday - Toowoomba Plaza, Westridge

Mount Kynoch

Taxi day and destination: Tuesday - Grand Central, North Point

Mount Lofty

Taxi day and destination: Tuesday - Grand Central, North Point

Mount Rascal

Taxi day and destination: Thursday - Toowoomba Plaza, Westridge

Newtown

Taxi day and destination: Thursday - Clifford Gardens

North Toowoomba

Taxi day and destination: Tuesday - Grand Central, North Point

Oakey (part)*

Taxi day and destination: Tuesday - IGA SUPA Oakey

Pechey

Taxi day and destination: Tuesday - IGA Crows Nest (CBD)

Pittsworth (part)*

Taxi day and destination: Wednesday - IGA Pittsworth, Woolworths Pittsworth

Preston

Taxi day and destination: Thursday - Toowoomba Plaza, Westridge

Prince Henry Heights

Taxi day and destination: Tuesday - Grand Central

Rangeville

Covered by On demand Toowoomba | Translink

Redwood

Taxi day and destination: Tuesday - Grand Central

Rockville

Taxi day and destination: Wednesday - Clifford Gardens, Wilsonton Shops

South Toowoomba

Taxi day and destination: Tuesday - Grand Central

Southbrook (part)*

Taxi day and destination: Wednesday - IGA Pittsworth, Woolworths Pittsworth

Spring Bluff

Taxi day and destination: Tuesday - Highfields Village, Highfields Plaza

Toowoomba City

Taxi day and destination: Tuesday - Grand Central

Top Camp

Taxi day and destination: Thursday - Toowoomba Plaza, Westridge

Torrington

Taxi day and destination: Wednesday - Clifford Gardens, Wilsonton Shops

Vale View

Taxi day and destination: Thursday - Toowoomba Plaza, Westridge

Wellcamp (part)*

Taxi day and destination: Wednesday - Clifford Gardens, Wilsonton Shops

Westbrook (part)*

Taxi day and destination: Thursday - Clifford Gardens

Whichello

Taxi day and destination: Tuesday - IGA Crows Nest (CBD)

Wilsonton

Taxi day and destination: Wednesday - Clifford Gardens, Wilsonton Shops

Wilsonton Heights

Taxi day and destination: Wednesday - Clifford Gardens, Wilsonton Shops

Woolmer

Taxi day and destination: Tuesday - Highfields Village, Highfields Plaza

Wyreema

Taxi day and destination: Thursday - Clifford Gardens

* Only part of the locality is included in the Council cab service area.

Eligibility requirements for the Council cab service

If you are aged 60 or over, or you have a disability, and are a resident of Toowoomba Region and live within a Council cab service area, you are eligible to use the Council cab service. Users of this service will
be required to provide proof of their eligibility, by having one of the following cards:

  • Commonwealth Pensioner Concession Card
  • Commonwealth Health Care Card
  • Commonwealth Seniors Health Care Card
  • Department of Veterans Affairs – Gold, White or Orange Card
  • Companion Card or Carers Card

Please note that persons in possession of a Seniors Card only, are not eligible to use this service.

Cost to use Council cab service

The service costs $2.50 per trip ($5 for a return trip). Carers (and dependents under 10-years old) can travel free of charge if travelling with you, and if advised at the time of booking.

How to book the Council cab service or cancel a booking

Phone Black and White Cabs on 1300 811 394 by 12pm the day before and ask the operator for the Council cab service.

The operator will assess your eligibility and advise you on your travel options. They will give you an approximate pick up time from your home and a collection time from the shopping centre (if your booking includes a return trip). You must make your booking no later than 12 noon the day before your scheduled taxi day.

If you book a taxi and then decide not to travel, please cancel the booking so someone else can have a seat. This courtesy also avoids inconvenience to fellow passengers.

Carrying parcels and packages in Council cabs

If you need to bring a shopping cart or walking aid/trolley, please let the operator know when you book so there is plenty of luggage space in the vehicle.

Zippered bags and green bags may be easier to manage may assist in preventing your shopping from getting mixed up with other people’s bags. There is a limit of five shopping bags per person.

Service interruptions

Please remember that pick up times are approximate and that the service may be delayed from time-to-time. Please be patient if there is a slight delay in the service.

Special needs

The taxi driver will assist where they reasonably can. If you have a walker, trolley or wheelchair, please let the operator know when you book. Wheelchair accessible maxi-taxis are available if needed.

Council cab service provider

We are working in partnership with Black & White Cabs to provide subsidised share-ride taxi services. Under this arrangement, Black & White Cabs provides Council cab services to most areas in Toowoomba, Highfields, Meringandan, Cabarlah, Kingsthorpe, Gowrie Junction, Westbrook, Wyreema, Cambooya, Oakey, Crows Nest and Hampton.

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