Plans, strategies and reports

30 Result(s) Found

Our Annual Report provides a snapshot of our performance for 2024-25 outlining our many achievements and our challenges for the financial year.

We measure our performance against the Corporate Plan 2024-29.pdf(PDF, 2MB)

Highlights - Mayor's report

Toowoomba Regional Council is committed to delivering community-building projects while lending its voice to advocacy work helping local governments across Australia fight for, and receive, a fairer share of vital infrastructure funding.

We are determined to seize on the opportunities that will help us deliver essential services and lifestyle features across our towns, our city and our Region.

Gaining a fairer portion of the financial pie will ensure our communities continue to be places where ambition meets opportunity.

Council is responsible for managing an asset base of more than $7 billion, which highlights the extent of the financial task before us.

Our financial management will continue to focus on balancing affordability for residents while delivering essential services. Council’s current credit rating of Sound with a Neutral outlook is assessed by Queensland Treasury Corporation, with the annual review currently in progress. The 2024-2025 results place Council in a strong position to maintain this rating.

After becoming the first local authority in Queensland to implement the new State financial sustainability framework in September 2023, it is pleasing to report that we received an unmodified audit on our current year financial sustainability ratios from the Queensland Audit Office. Council’s long term sustainability statement indicates we remain sustainable as we plan for the future.

Council recorded a $639,000 net operating surplus, partly due to the pre-payment of half of the 2025- 2026 Financial Assistance Grant from the Australian Government, in addition to achieving a raft of savings across the organisation.

Despite many competing demands, this achievement ensures Council retains a long-term financially sustainable outlook which gives business and industry the confidence to invest in our diverse Regional economy and support our jobs market into the future.

While recording a surplus was a welcome result, it again showed how reliant local authorities are on inconsistent grant payments to fund vital projects.

It reinforces our call for fair, timely and untied funding from the State and Australian Governments to help us deliver the services and facilities that our growing communities demand and deserve.

Local governments across Australia face immense pressures to balance growth with liveability, while managing ageing infrastructure across vast road, wastewater and water networks.

We are no different in this regard, as we look to manage similar demands across our infrastructure networks, including a Council network of nearly 6,700km of sealed and unsealed roads.

The requirement to complete the Cressbrook Dam Safety Improvement Project places additional pressures on our capacity to upgrade existing, ageing infrastructure.

We’ve always said we can afford to complete the Cressbrook Dam Safety Improvement Project, however, without significant state and federal government funding it is having a detrimental effect on our ability to deliver other important community projects.

This situation highlights that a review of funding for local government is needed urgently. The infrastructure funding cliff that has been mentioned for some time is here.

One of the most significant milestones in the reporting period was the announcement that our Region will play a pivotal role in the Brisbane 2032 Olympic and Paralympic Games. We are incredibly excited to be chosen as the official host of the equestrian events at the Toowoomba Showgrounds.

This opportunity not only places our Region on the global stage, but promises to bring substantial economic, social, and cultural benefits to our community. Our teams are already working hard to prepare, ensuring that our infrastructure and services are ready to welcome the world’s best athletes and visitors.

While we are excited to be a Brisbane 2032 venue, we must never forget that this dream began when the South East Queensland Council of Mayors came together with a vision to fast track the infrastructure our growing communities need. That vision still drives us today as we advocate for better transport connections, including future passenger rail between Toowoomba and Brisbane.

Our signature tourism event, the Toowoomba Carnival of Flowers continues to prosper. In 2024, the event drew a record 470,000 visitors (which was up 12% on the 2023 figures) and injected more than $29 million into our state’s economy (a 19% increase on the 2023 figures). The 2024 event also achieved 149,538 visitor nights, which was a 9% increase on the 2023 figures. 

In other positive economic news, our Region’s employment figures increased by 11,700 people in the reporting period, representing a 14.3% increase over the year, compared with 3.1% annual employment growth for Queensland. Our Region’s unemployment rate decreased to 2.7%, the third lowest in Queensland (down 1.1 percentage points), compared with Queensland’s annual unemployment rate of 4%.

This was complemented by a net increase of 545 registered businesses.

Council highlighted its support for local businesses and job creation by spending $194.3 million with Toowoomba Region suppliers in 2024-2025.

Council substantially completed its 2022 Flood Recovery Program, at a cost of approximately $300 million, which was jointly funded by the Australian and Queensland Governments’ Disaster Recovery Funding Arrangements (DRFA). The Program delivered repairs to more than 1,500 roads and replaced 119 damaged culverts and floodways across the Toowoomba Region.

We allocated $159 million to local suppliers and contractors as part of our 2022 Flood Recovery Program, highlighting our commitment to support our business community.

Along with much of southern Queensland, our disaster preparedness was tested in March 2025 by ex-Tropical Cyclone Alfred, which affected parts of our Region. While the storm brought significant wind, rainfall and disruption, I am proud of the way our community and Council staff responded.

Through the combined efforts of emergency services, local businesses and volunteers, we have been able to recover quickly. The resilience of our community continues to shine brightly in the face of adversity, and I extend my gratitude to everyone who played a role in our recovery efforts.

I convey my thanks to Councillors for their dedication and passion with which they serve our community.

I also thank all staff who delivered essential services right across our Region despite uncertainty relating to changes in leadership.

This dedication was epitomised by the fact that staff completed 93% of actions that were required under our Operational Plan. This is a commendable achievement.

I acknowledge the service of former CEO Brian Pidgeon who retired in January 2025 after more than 12 years in the role and 46 years in local government.

I also acknowledge Council’s Executive Leadership Team who served in the Acting CEO role before the appointment of our Interim CEO, former Brisbane City Council CEO, Colin Jensen.

Mr Jensen guided the organisation across four months in readiness for the arrival of our new CEO, Sal Petroccitto OAM, who has more than 30 years’ executive leadership experience across public and private sectors with a focus on delivering cultural transformation and strategic outcomes in complex environments.

We live in an amazing place where we celebrate 36 towns and Australia’s largest inland city apart from Canberra, all of which contribute to a diverse, productive and attractive Region where ambition meets opportunity

Mayor Geoff McDonald

 

 A Budget for today's priorities and tomorrow's opportunities

Explore the Budget in detail

This is a Budget for today’s priorities and tomorrow’s opportunities. It’s a Budget that is responsible, sustainable and balanced, recognising both the cost-of-living pressures our community is facing and the future we are building. It reflects our responsibility not only to meet the needs of today, but also to ensure we remain financially strong and capable of delivering for our community into the future.

The $728 million Budget will allow us to maintain and upgrade existing facilities, deliver essential services and continue investing in critical infrastructure across our Region for a brighter future. Over the past year we’ve secured important reforms and funding that are already helping to ease pressure on local households and will continue to do so for years to come. From changes to the waste levy to stronger investment in public transport from the State Government, these are real savings and real improvements for Toowoomba Region ratepayers.

We know there is more to do and we are not stepping back. We will continue to advocate strongly for the infrastructure our Region needs, whether that’s roads, freight or essential services.

 

Thanks for having your say!

Overall satisfaction with the Toowoomba Regional Council in 2024 was in line with the result from a similar study in 2019, and in line with the average Queensland result of recent years.

While usage rates between 2017 and 2019 were very stable, seven of the nine facilities that could be compared had significantly higher usage rates in 2024 than in 2019. Sports grounds and recreation reserves had the largest increase in average uses per year between 2019 and 2024 (an 80% increase), followed by Museums (a 78% increase). There were decreases in average uses per year recorded for Swimming pools and Libraries.

Thirty percent of residents in 2024 had contacted the Mayor or a TRC Councillor in the past two years. Mail, brochures or flyers in the letterbox was the leading way residents received Council information, and residents were most likely to contact Council by phone.

Key findings

  • 62% of residents are satisfied overall with Toowoomba Regional Council.

Service and facility performance

Areas of strength

  • Sewerage
  • Libraries
  • Household waste collection
  • Parks, open spaces and playgrounds
  • Disposal of waste at Waste Management Centres

Areas for improvement

  • Development application and approval process
  • Condition and maintenance of road network
  • Planning for population growth
  • Public car parking
  • Value for money

Notable changes

Increased since 2019

  • Disposal of waste at Waste Management Centres

Largest decreases since 2019

  • Support business and investment
  • Planning for population growth
  • Condition and maintenance of road network
  • Community safety program (e.g. safety cameras)
  • Disaster management (response to storms, bushfires, floods)

Strengths and priorities

Strengths to maintain

  • Events and festivals supported by the Council
  • Disaster management (response to storms, bushfires, floods)
  • Conservation of Council bushland parks and wildlife

Priorities for council

  • Development application and approval process (e.g., changes of land use, subdivision, plumbing approvals)
  • Condition & maintenance of road network
  • Planning for population growth
  • Value for money
  • Support business and investment attraction to create jobs and strengthen the region’s economy
  • Management of invasive plants and animals (e.g., pests and noxious weeds)
  • Responsiveness to requests
  • Maintenance of footpaths, lighting, and bikeways
  • Effectiveness of drainage and flood mitigation
  • Keeping the community informed

Report summary

Previous surveys

The 2024/29 Corporate Plan is in effect from 1 July 2024 through to 30 June 2029.

This is an overarching document for Council which sets Council’s strategic vision, along with performance indicators to measure progress. This outlines how we plan to support a safe, healthy and engaged Region.

The new Corporate Plan has been developed through workshops, surveys and community feedback to incorporate residents’ views and aspirations.

From this consultation we have identified four focus areas or goals and related key priorities for the life of the new Corporate Plan covering, People, Place, Prosperity and Performance, with a sustainability focus across the board.

Related document

The Customer Experience (CX) Strategy will provide a framework for us to work together, building trust and connection with our customers.

CX vision: We work together to connect with our customers. Their experiences guide the delivery of all our services.

What it means for our customers

  • Rely on us to prioritise your needs and expectations.
  • Being confident to recommend Council as easy to access and deal with.
  • Knowing your feedback is valued and actioned.

What it means for our employees

  • Clarity in how each person’s role contributes to a customer experience they can be proud of.
  • Feel valued, supported and empowered when serving our customers.
  • Fosters a focus on employees ensuring their experience aligns with our values and goals.

What it means for our organisation

  • Enhance a brand reputation of trust and partnership with the community.
  • Efficiency and cost savings.
  • Leads to greater engagement and retention of employees.
  • Contributes to a sustainable and liveable future for the Region.

Related document

We are committed to the goal of a 'Safer, Stronger, More Resilient Region' by continuing to improve flood management and community awareness of flood risk.

We have undertaken a comprehensive assessment of flood risk across the region. This includes completion of flood studies for townships and major creek catchments. These studies are not only designed to raise awareness of flood risk, but to inform mitigation measures and aid in regulating development.

A program of updates has been implemented for our flood studies to ensure we maintain a current understanding of flood behaviour throughout the region.

Region wide studies

Toowoomba creek catchment studies

Township flood studies

Additional studies

These studies are available upon request by contacting us.

  • Toowoomba Overland Flow Path Study
  • Westbrook Creek (Drayton) Flood Study - under review

This strategy has :

  • had a significant improvement to flood mitigation
  • provided better control of urban stormwater
  • improved safety during flooding
  • upgraded infrastructure to cater for the city's growth
  • reduced flow speeds, resulting in flood mitigation and erosion control.
  • provided better bank stability, water quality and creek health.

How Toowoomba’s creek systems work

Toowoomba is built within a total water catchment area covering 56 square kilometres, featuring two main creeks – East and West Creeks – that meet just north of the CBD to form Gowrie Creek.

East Creek forms at the top of Middle Ridge, runs through Ballin Drive Park, the Waterbird Habitat and Garnet Lehmann Park.

It then flows downstream of Garnet Lehmann Park to form Lake Annand and then flows into the concrete-lined channel running parallel to Kitchener Street from Perth Street to Herries Street.

After running through a series of ponds, it cuts across the bottom corner of Queens Park, under Hume Street, and then flows in a narrow channel parallel to Chalk Drive. The creek passes under Ruthven Street where it meets West Creek to form Gowrie Creek.

The other arm, West Creek, starts at Kearneys Spring and runs down through a series of detention basins and continues into the city centre.

It runs through the City Golf Club, opposite Toowoomba Hospital, behind the PCYC down to Herries Street. It then runs parallel to Dent Street, behind the old library then under Margaret Street and then parallel to Victoria Street, under Russell Street where it meets East Creek to form Gowrie Creek.

East Creek Masterplan

The East Creek Masterplan has been under development for a number of years. The strategy for Gowrie Creek and subsequent reviews all recommend, as a priority, the construction of detention basins in the East Creek catchment and channel improvements along East Creek between James and Herries Street. Ballin Drive and Garnet Lehmann parks were identified as the best locations due to available size and mitigation capacity.

The masterplan includes upgrading of road crossings and channels as well as various options for detention measures. It also considers planning aspects such as land acquisition that can reduce the likelihood and consequences of flooding. When funding became available for flood mitigation works, the masterplan was expedited, completed and formalised.

The Masterplan offers an over-arching and cost-effective plan for reducing and managing flood hazards and providing flood mitigation works in East Creek while minimising impacts to parks and open space areas.

We have developed a Green Infrastructure Strategy to guide the development, management and delivery of green infrastructure across the region. Thinking about environmental resources as ‘green infrastructure’ is a way to recognise that the environment provides essential life-sustaining services, along with tangible economic and social benefits.

Just as we plan our grey infrastructure network (e.g. roads, bridges, water pipes, and sewer systems), we intend to proactively protect, manage and maintain landscapes by recognising that multi-purpose ‘living assets’ are an essential part of land use and infrastructure planning and are critical to the healthy functioning of our urban and rural places.

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