Payment plans

A payment plan is a way to pay off overdue rates or water charges in smaller, manageable amounts over time, instead of paying the full balance at once. Payment plans are for outstanding balances only. If your outstanding amount has been paid in the last 24 hours, you may still receive a recovery letter from us.

If your property has no outstanding debt, you can set up a direct debit.

Set up a payment plan

Anyone can set up a payment plan for a property, not just the owner.

  1. Sign in or register.
  2. Hover over the 'Enquiry' tab.
  3. Click 'Rates enquiry'.
  4. Click on your reference number.
  5. Click 'Create a rates payment plan'.

Payment amounts

  • We recommend including upcoming rates or water charges when setting up your plan.
  • The minimum payment for a one-off payment is $50 per month.
  • At the end of the plan, there may still be an outstanding balance. Please contact us to pay any remaining amount and fully clear your debt.

Payment frequency 

Choose a frequency that suits you: weekly, fortnightly, monthly, or one-off. Each plan requires a start date and end date.

For weekly or fortnightly plans, payments are scheduled for Fridays.

Monthly plans can be scheduled for the day you prefer each month.

Late payments

If you do not pay your rate or water notice by the due date, interest may apply. Interest is applied to overdue rates and charges twice a year at a rate of 8.5%per annum. It is calculated and added every six months in December and June, based on the overdue amount from the previous half-year.We may also begin recovery action against you, which could eventually lead to a public auction of your property.

Rates and charges hardship concession

Eligible ratepayers may receive assistance with interest charges only. Find out more in the 2.65 Rates and Charges Hardship Concession Policy. 

To apply, please call us on131 872or email ratescollection@tr.qld.gov.au.

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