Customer service officer serving customer at counter

We're here to help and can be contacted via any of the following methods below. If your matter is an emergency or requires urgent assistance, please call us on 131 872.


Online services:

Phone: 131 872

Our call centre operating hours are 8.30am to 5.15pm Monday to Friday (except on public holidays). For emergencies (e.g. dog attack or water leak) outside of these hours, call 131 872.

If calling from overseas, call  +61 7 4688 6611.


Customer Service Centres: We have numerous service counter locations across the region. Open Monday - Friday.

On the second Thursday of each month, our Customer Service Centres close at 3pm. This allows our Customer Service Officers to undertake training and development during this time. Our after-hours emergency contact phone line (131 872) will be available during this time.

National Relay contact service: This is a phone service for people with a hearing or speech impairment.

  • Teletypewriter (TTY) users: phone 133 677 then ask for 131 872.
  • Speak and Listen users: phone 1300 555 727 then ask for 131 872.
  • Internet relay users: connect to the NRS ( and then ask for 131 872.

Post: Toowoomba Regional Council, PO Box 3021, Toowoomba QLD 4350

Contact Councillors: Councillor contact details are available on our Introducing Councillors page.

Social media: Facebook | Twitter | YouTube | Instagram

Address for service of documents: In terms of UCPR Rule 112(3)(c), we have nominated 4 Little Street, Toowoomba, Queensland as the address:

  • at which we will accept service of documents and process.
  • of our head and principal office.

Public office address:
In terms of section 261 of the Local Government Act 2009, we have nominated City Hall at 541 Ruthven Street, Toowoomba, Queensland as the address of our public office.