Water meter connection and disconnections

Individual homes or buildings are rated as one property and have one water meter.

How to apply for a water connection

Before applying, you'll need to know the correct connection size for your property. We recommend consulting a licensed plumber or hydraulic consultant to confirm your requirements.

It’s your responsibility to make sure which service is needed before submitting an application and payment.

20mm and 25mm meters

1. Submit a water meter connection application.
2. We will contact you to request payment. View the 20mm fee or 25mm fee.
3. Pay the applicable fee.
4. A Council contractor will install the water meter connection.

Apply now

Meters larger than 25mm

Meters larger than 25mm require an existing plumbing approval. We will need a copy of the plumbing approval and approved plans to progress your meter connection request.

To request the installation of the meter follow these steps:

1. Submit a water meter connection application.
2. Email your plumbing approval and approved plans to waterandwastewaterservices@tr.qld.gov.au.
3. We will contact you with a quote for the water meter connection.
4. Pay the quoted fee.
5. A Council contractor will install the water meter.

Apply now

Strata titled properties means each unit is rated separately and receives its own rates and water bill.

• If the unit/property has its own Council-approved meter, the unit/property will be billed for its actual water use.
• If the complex shares one meter, the total water use for the complex is split between all units based on each unit’s lot entitlement (percentage share). 

How to apply for a water connection

The correct connection size for your property must have been identified during the development application stage.

20mm and 25mm meters

1. Submit a water meter connection application.
2. We will contact you to request payment. View the 20mm fee or 25mm fee.
3. Pay the applicable fee.
4. A Council contractor will install the water meter.

Apply now

Meters larger than 25mm

Meters larger than 25mm require an existing plumbing approval. We will need a copy of the plumbing approval and approved plans to progress your meter connection.

To request the installation of the meter follow these steps:

1. Submit a water meter connection application.
2. Email your plumbing approval and approved plans to waterandwastewaterservices@tr.qld.gov.au.
3. We will contact you with a quote for the water meter connection.
4. Pay the quoted fee.
5. A Council contractor will install the water meter.

Apply now

Installation of slave meters - individual meter for each unit/property

1. Submit a plumbing approval.
2. Once approval is granted, a private plumber can collect the meter and pay for the meters. The meters will be charged at the price it cost us to purchase the meters. 

All units are rated together as one property and share a single water meter. 

How to apply for a water connection

20mm and 25mm meters

1. Submit a water meter connection application.
2. We will contact you to request payment. View the 20mm fee or 25mm fee.
3. Pay the applicable fee.
4. A Council contractor will install the water meter.

Apply now

Meters larger than 25mm

Meters larger than 25mm require an existing plumbing approval. We will need a copy of the plumbing approval and approved plans to progress your meter connection request.

To request the installation of the meter follow these steps:

1. Submit a water meter connection application.
2. Email your plumbing approval and approved plans to waterandwastewaterservices@tr.qld.gov.au.
3. We will contact you with a quote for the water meter connection.
4. Pay the quoted fee.
5. A Council contractor will install the water meter.

Apply now