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Overall satisfaction with the Toowoomba Regional Council in 2024 was in line with the result from a similar study in 2019, and in line with the average Queensland result of recent years.
While usage rates between 2017 and 2019 were very stable, seven of the nine facilities that could be compared had significantly higher usage rates in 2024 than in 2019. Sports grounds and recreation reserves had the largest increase in average uses per year between 2019 and 2024 (an 80% increase), followed by Museums (a 78% increase). There were decreases in average uses per year recorded for Swimming pools and Libraries.
Thirty percent of residents in 2024 had contacted the Mayor or a TRC Councillor in the past two years. Mail, brochures or flyers in the letterbox was the leading way residents received Council information, and residents were most likely to contact Council by phone.