Learn to swim classes at Toowoomba and Highfields pools

Term duration 

Average of 10 weeks, unless otherwise stated at the time of enrolment.

Public holidays

Lessons will not be run on public holidays. Those terms including public holidays will not be charged to your account.

Makeup classes

Make up classes are not offered for missed lessons. If a current doctors certificate is produced, a credit for the missed class will be placed on your account. If a lesson is cancelled due to weather conditions a make up class may be offered in the first week of following school holiday period. 

Booking and payment

Full payment is required at time of booking confirmation. Weekly, monthly and part payments are not available. Family discounts are available for two or more children. 

Refunds

A refund will only be granted when it is for a medical condition and a current doctors certificate is produced covering the dates of the term the child/ren are booked.

Cancellation of term booking

Refunds will not be given for participants choosing to cancel out of the learn to swim program.

Management rights

Milne Bay and Highfields Waves swim school management reserves the right to alter the swim school program at any time. This may include but is not limited to changing class times, instructors or format.

Assessment & booking

• Bookings for existing clients for the following term will be taken in week 8 of the current term.
• Bookings for new clients for the following term will be taken in week 9 of the current Term.
• Children in the AM classes will have until 12pm that day to rebook into their class.
• Children booked into PM classes will have until 6pm to rebook into their classes.
• If your child is ready to move up to the next level, your child/ren will be placed on a waiting list and the LTS staff will notify you of your options and arrange changes to your bookings.

If you want to change your lesson’s day, time or instructor, you will be placed on a waiting list and informed of the availability.

Recreational

Paid learn to swim clients may swim before or after their lesson free of charge, only when their membership card is presented at reception. Family members of learn to swim clients who wish to swim must pay pool entry fee. Immediate family members are allowed free entry to spectate students in their learn to swim class.

Instructor unavailability

If your instructor is away, every effort will be made to organise a replacement instructor. If a replacement instructor is not available a credit will be applied to your account.

Parent’s code of conduct

All children attending learn to swim lessons at the Waves Swim School must have a parent or guardian present in the centre at all times. Parents or guardians are to scan children into the centre at the reception area; children are not to be dropped off at the front doors. It is the parent or guardian's responsibility to ensure children attend the correct class at the correct time. Extra time or a refund will not be granted.

Hydrotherapy pool (Milne Bay)

Students are not to enter the hydrotherapy pool for their lesson until directed, by their instructor. Family members of participants in lessons in the hydrotherapy pool are not to use the pool as recreational swimming.

Student’s behaviour

Children who are being unsafe in their class will be asked by their instructor to sit on the edge of the pool. If the child's behaviour continues it is the parent's responsibility to resolve the situation in the most appropriate way. If we all work together we can insure a safe, productive but most importantly, enjoyable learning environment for all concerned. If your child needs to be removed from the lesson due to inappropriate behaviour, a refund will not be attainable.

Food (Milne Bay)

Food or drink is not permitted in or around the pool areas (except a water bottle). Food is to be consumed on the grey area in front of the Beach Café only. Bottles and glass wear containers are not permitted on the premises. Plastic cups may be brought into the centre; cups from the café incur a cost.     

Privacy policy       

All personal information collected is to be used only for the purpose of conducting business in accordance with the Local Government Act 1999. All Milne Bay And Highfields Aquatic Centre membership, enrolment and medical information are confidential and will be treated as such.       

Camera and photo policy         

You are welcome to take photos or videos of your child: however it is a requirement that you gain permission from the instructor and parents before taking pictures of other children. Parents must fill out an application for permission form in order to take an image. Forms are located at the front desk for your use.   

Change room policy   

Children 6 years and over are not to use the opposite sex change rooms. A family room is located outside the change rooms near the reception desk.  

Storms and wet weather (Highfields Fitness & Recreation Centre)   

In the event of storms or severe weather it will be management’s decision to cancel classes and a makeup class may be offered in the first week of following school holiday period.   

Pool and swimwear policies

Swimmers are to abide by the pool policies at all times. The policies can be read here.