Contact us

We're here to help and can be contacted by any of the methods below.

For urgent issues call 131 872 at any time.

Online

Contact us online anywhere, anytime to pay a bill, report a problem, lodge a request or make an application.

Pay, report, apply

 

By phone

General enquiries

Call us on: 

Monday to Friday from 8.30am to 5.15pm.

Urgent enquiries

At all times, including after hours, call us on 131 872.

In person

Our customer services centres are open Monday to Friday from 8.30am - 5pm (with the exception of Highfields which opens at 9am):

On the second Thursday of each month, our customer service centres close at 3pm. This allows our customer service officers to undertake training and development during this time. Our after-hours emergency contact phone line (131 872) is available during this time.

By email or post

By email

info@tr.qld.gov.au

We will respond to you within three business days. If your request is complex or requires a response from a specific officer, it will be forwarded to the relevant business area to provide you with a written response as soon as possible.

By post

Toowoomba Regional Council

PO Box 3021

Toowoomba QLD 4350

National relay contact service

This is a phone service for people with a hearing or speech impairment.

Translating and Interpreting Service (TIS)

For translating and interpreting assistance, please contact Translating and Interpreting Service.

Other local agencies and settlement providers like CatholicCare or Multicultural Australia have interpreters and translators to assist newly arrived residents of our Region.

Address for service of document

4 Little Street, Toowoomba, Queensland is the address:

  • at which we will accept service of documents and process
  • of our head and principal office.

Public office address

City Hall at 541 Ruthven Street, Toowoomba, Queensland is the nominated address of our public office.

Key tasks

Pay, report, apply

Leave a compliment

Make a complaint

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