TRC’s essential services operating across Christmas-New Year closure
Published on 16 December 2025
Toowoomba Regional Council’s (TRC) essential services will continue to operate across the Christmas and New Year holiday period.
Council operations will officially be closed from 5pm on Wednesday, December 24, 2025, before resuming on Monday, January 5, 2026, however TRC Mayor Cr Geoff McDonald said emergency requests would be answered.
“I want to assure the public that if anyone is in need of an essential service provided by Council during the Christmas-New Year break there will be someone to answer your query or attend to an emergency,” Mayor McDonald said.
“To let our staff celebrate the season and spend time with family and friends, our Christmas and New Year closedown starts from 5pm on Wednesday, December 24. Staff will return on Monday, January 5, 2026.
“Christmas is a time for being with family and I encourage Council staff to enjoy their break.
“There will be some exemptions to the Christmas closures and these include: Council’s functional areas where employees will be on duty to work on priority projects, test and monitor water supplies, perform ongoing maintenance, or deal with essential and emergency situations and select public facilities where services are required to be delivered to the public. (The Toowoomba Visitor Information Centre and Hampton Visitor Information Centre will be closed on Christmas Day, Boxing Day and New Year’s Day, but otherwise open as per normal operating times.)
“For any Council-related emergency calls during the holiday period, please continue to call 131 872.
“This includes issues such as burst water mains, water leaks, traffic signals not working, dog attacks, serious environmental incidents, call outs from emergency services, trees on roads, dangerous potholes, sewer blockages/overflows or a dead animal on a road causing safety hazards.
“Some services will remain unaffected during this time.
“Council’s kerbside waste collection continues as normal over the Christmas break. Please place your bins out the night before your collection day. Collections start from 5am on Christmas Day and Boxing Day.
“All waste facilities will be closed on Christmas Day and Boxing Day. Normal operating hours at waste facilities resume from Saturday, December 27, 2025, according to a facility’s opening hours.
“Various individual opening times will be in place for other Council facilities.
“On behalf of my fellow Councillors, I wish all residents a Merry Christmas with best wishes for a healthy and happy New Year.
“It is a wonderful time of year to share the spirit of goodwill and celebrate the joy of the Christmas season with others in the community.”