Customer Experience Strategy

The Customer Experience (CX) Strategy will provide a framework for us to work together, building trust and connection with our customers.

CX vision: We work together to connect with our customers. Their experiences guide the delivery of all our services.

What it means for our customers

• Rely on us to prioritise your needs and expectations.
• Being confident to recommend Council as easy to access and deal with.
• Knowing your feedback is valued and actioned.

What it means for our employees

• Clarity in how each person’s role contributes to a customer experience they can be proud of.
• Feel valued, supported and empowered when serving our customers.
• Fosters a focus on employees ensuring their experience aligns with our values and goals.

What it means for our organisation

• Enhance a brand reputation of trust and partnership with the community.
• Efficiency and cost savings.
• Leads to greater engagement and retention of employees.
• Contributes to a sustainable and liveable future for the Region.

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