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We aim to provide great customer service and offer many options for you to interact with us. You can contact us by email, by phone, in person at one of our Customer Service Centres or submit an online request.

Customer service officer serving customer at counter
There are plenty of ways to get in touch with us. Have a look at our options below and choose the way that suits you.     Online services Our online services make doing business with us quick, easy and possible from the ...
Customer Service Officers at Clifton
To let our staff celebrate the season and spend time with family and friends our Christmas and New Year close-down will commence from 5pm Tuesday 24 December 2019. Staff will return on Thursday 2 January 2020. Some exceptions apply including: Functional areas ...
As part of the "JP's in the Community" programme through the Attorney-General's office, a JP will be present every Wednesday from 9.30am - 11.30am at Toowoomba City Library. Customer Service offices may also be able to provide a JP or Commissioner ...
Our promise When interacting with the community we will ensure our customers are provided with a professional and seamless customer experience at all touch points across Council. We will consistently demonstrate a 'community first’ approach in all our operations and interactions with our customers. Each interaction ...
Thanks for joining our online community. We love hearing what you’ve been up to and seeing your photos, so make sure to drop us a line and let us know about your #toowoombaregion adventures. Feel free to also share your feedback, ...
Kevin Howarth was appointed as town crier and honorary ambassador on 24 January 2017 for the period 25 January 2017 until 31 March 2020. As town crier, Kevin will represent the region and its people in Council’s official costume, reading proclamations at ...
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