BUSHFIRE UPDATE: Refer to the Toowoomba Region Facebook or Twitter for up to date alerts and information. Outages and other emergency information (such as evacuation centres) will also be published on our disaster dashboard when required.

 

Complaints & compliments

If you have an issue or concern about the services offered by us, or actions we have undertaken, we would like to hear about it. We will treat your complaint in a fair and discreet manner. To lodge a complaint please use our online complaints form.

We also love to hear when we are doing something well. You can help us continue to achieve a high quality of service by telling us about your positive experiences via our online compliment/feedback form. Simply click on 'Lodge a Service Request' and select the 'Compliments, complaints, feedback' option.

customer service officers with customer
We welcome your feedback and if it is in the form of a complaint, you can be assured that it will be handled in an objective, responsive and fair manner.    How to lodge a complaint There are numerous ways you can lodge ...
Staff at desk with folders
We are committed to delivering the most effective customer service experience for our customers. Knowing when we are doing something well helps us to continue to achieve this goal. You can help us by telling us about your positive experience/s.  ...
If you have sustained damage or injury and you believe Council is responsible, you may lodge a claim for Council’s consideration. Council treats all claims seriously and the circumstances surrounding claims are investigated fully before making an informed decision; therefore, to ...
The Toowoomba Regional Council Code of Conduct sets out the acceptable standard of conduct and workplace behaviour required of employees involved in Council operations. The primary aim of the Code of Conduct is to create an environment where all employees operate as a team, based on mutual respect, ...
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