Water filling stations (standpipes)

Overview

Water is available for purchase from water filling stations, also known as standpipes, throughout our region. Potable and non-potable water are available at different locations. A touch tag or key is required to access water from each water filling station.

Each water filling station has different access requirements.

Water filling stations

Water filling stations can be accessed 24 hours a day. During summer, there may be an increased filling wait time.

How to apply for a touch tag or key

Apply for a touch tag

1. Submit the 'Request to draw water from a smart standpipe' form.
2. A staff member will contact you to pay the non-refundable fee for a touch tag.
3. Touch tags can be collected from one of the following customer service centres:

• Crows Nest, 25 Emu Creek Rd
• Millmerran, 2-16 Campbell St
• Oakey, 64 Campbell St
• Pittsworth, 85 Yandilla St
• Toowoomba, 4 Little St

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Apply for a key - Hampton and Hodgsonvale water filling stations only

1. Submit three forms:
   • 'Food licence application'. Food licences from other QLD Council areas, are accepted.
   • 'Credit application' form to activate your debtor account.
   • 'Permit to extract water' form. On this form, you'll need to quote the food licence details. Contact us to request this form.
2. The key can be collected from Wetalla Water Reclamation Facility.
3. Once you have accessed the facility, and collected your water, please complete the onsite documentation to show how much water you have taken and your debtor account information you will be then invoiced for the water collected.

Food licence application  Credit application

How to add credit to a touch tag or key

Touch tag credit

1. To add credit, phone 131 872 or bring it to one of these customer service centres; Crows Nest, Highfields, Millmerran, Oakey, Pittsworth, Toowoomba. 
   • The tag can be credited with a dollar amount up $999.
   • Phone top-ups can only be added in $25 increments.
2. The tag must be inserted into a water filling station for the credit to be applied after the phone call. If credit was added by staff at a customer service centre, the credit is instantly available.
3. Once credit is placed on the tag, it can be used to purchase water at the specified filling stations only. The amount of water taken is recorded and the cost is subtracted from the available credit on the tag. Credit available on the touch tag can be monitored each time the filling station is used.

View water filling station water fees.

Touch tag care

If the tag is damaged, lost or stolen, details on the tag may be lost. This includes the remaining credit information.

Ensure the tag is not left in the sun or allow it to get wet. This could damage the chip in the tag and void any refunds.

Remaining credit can be refunded if the touch tag is returned undamaged. If the tag is lost or stolen, the leftover credit on the tag may be forfeited, so please keep it in a safe place.

Lost tag or key, or damaged touch tag

To report a lost or damaged tag or key, contact us by phone on 131 872.

Refund of unused credit on touch tag

• A 'Credit application' form needs to be completed to arrange a refund of unused water. The touch tag number must be provided in order for the refund to be arranged.

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Reporting errors/maintenance issues

When reporting an issue with a Council water filling station, it is important to provide clear and detailed information to ensure a prompt and effective response. The following list outlines the key details to include in your report:

• location of filling station
• identification sign with the filling station number (above the door)
• type of fault e.g. noise, small leak, smell, graffiti or vandalism, no water
• time/date noticed
• severity of issue e.g. leak is small or large, noise is loud or soft.

Issues can be reported by contacting us.