[212] Complaints & compliments

Complaints & compliments

If you have an issue or concern about the services offered by us, or actions we have undertaken, we would like to hear about it. We will treat your complaint in a fair and discreet manner. To lodge a complaint please use our online complaints form.

We also love to hear when we are doing something well. You can help us continue to achieve a high quality of service by telling us about your positive experiences via our online compliment/feedback form. Simply click on 'Lodge a Service Request' and select the 'Compliments, complaints, feedback' option.

Peer-categories: [211] Contact Council (5)   [212] Complaints & compliments (4)   [213] Have your say (4)   [214] Request a service (link) (1)
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  • Code of Conduct for employees

    Code of Conduct for employees

    Our Code of Conduct (the Code) sets out the acceptable standard of conduct and workplace behaviour required of those involved in Council operations. The primary aim of the Code is to create an environment where everyone operates as a team, based on mutual respect, trust, loyalty and professionalism. It provides a set of standards related to the way we do our jobs and puts a responsibility on ...

  • Providing a compliment or feedback

    We are committed to delivering the most effective customer service experience for our customers. Knowing when we are doing something well helps us to continue to achieve this goal. You can help us ...

  • Lodging a claim against Council

    If you have sustained damage or injury and you believe Council is responsible, you may lodge a claim for Council’s consideration. Council treats all claims seriously and the circumstances ...

  • Complaints

    We welcome your feedback and if it is in the form of a complaint, you can be assured that it will be handled in an objective, responsive and fair manner. How to lodge a complaint There are numerous ...