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Last Updated: Thursday, 16 June 2022 11:04
Woman with laptop and baby at table

You are able to check your Council balances, view receipts, view rate/water rate notices and create an arrangement to pay online as a registered user in a system we call 'ePathway'. First you need to register (see instructions below), your details will be verified and then you can log into ePathway and monitor your account.

 

Registration instructions

  1. In ePathway, click the 'Register' link at top right of screen.
  2. Complete the 'New user registration' online form and [Submit]. There are three pages to this form - the last will prompt you to set a password.
  3. Council staff will verify your details and enable your account. This is typically completed within two working days.

At the completion of this process you will be able to view your receipts and other account details.

 

View receipts

As a registered user in ePathway:

  1. In ePathway, click the 'Sign in' link at the top right of screen.
  2. Enter your ePathway username and password. Use the 'Forgotten your password' link at the bottom of screen if you need assistance.
  3. Once logged in, click 'General Enquiry'.
  4. Click 'Rates Enquiry'.
  5. Click on your reference number.
  6. Select rates payments "here", then nominate a billing period.
  7. View your receipt.

 

View rate and water rate notices

As a registered user in ePathway:

  1. In ePathway, click the 'Sign in' link at the top right of screen.
  2. Enter your ePathway username and password. Use the 'Forgotten your password' link at the bottom of screen if you need assistance.
  3. Click on 'General Enquiry'.
  4. Click on 'Rates Enquiry'.
  5. Click on your reference number.
  6. Click on 'View Rates/Water Notices'.
  7. Click on Link to open the attachment.

Create an Arrangement to Pay

As a registered user in ePathway:

  1. In ePathway, click the 'Sign in' link at the top right of screen.
  2. Enter your ePathway username and password. Use the 'Forgotten your password' link at the bottom of screen if you need assistance.
  3. Click on 'General Enquiry'.
  4. Click on 'Rates Enquiry'.
  5. Click on your reference number.
  6. Click on 'Create Arrangements to Pay'.

If you have any concerns please contact us.