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The Toowoomba City Centre Car Parking Strategy will progress in the 2022/23 financial year with the rollout of Smart Parking across the CBD from 28 July 2022.
The introduction of this new technology will not only mean parking in the CBD will be easier than ever but will be a catalyst for other project innovations across our Region.
As part of the new technology rollout, new parking pay stations/meters have been installed and a new 'Toowoomba Parking' mobile phone a new is available for Apple and Android devices.
At the November 2021 Ordinary Meeting of Council, we approved the conversion of existing on-street parking locations within the Toowoomba city centre to a mix of free and paid parking, which will enable high-demand parking locations within the city centre to be managed more efficiently through pricing. Free parking for the first 30 minutes will be introduced as part of the changes.
We've been working with residents and businesses to develop improvements to our parking infrastructure, payment methods and technology and parking availability since 2014. Your feedback has helped us plan what parking in the heart of Toowoomba looks like in the years ahead.
A key element in this strategy will be delivering Smart Parking technology to improve customer experience, with greater accessibility to parking. We also need to make the best use of and more efficiently manage our existing parking assets.
The future of parking in the CBD includes more payment options and the ability to find and navigate to vacant parking spaces. All existing single-head meters have been replaced with new pay stations.
Visit our Yoursay website for updates on parking smart in the Toowoomba CBD, as we transform your parking experience.
From 28 July 2022
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Yes, you will have the choice to pay by cash, card, or via the new Toowoomba Parking app when parking in the CBD.
Yes, the one, two and three-hour-time limit signage across the CBD will still apply to on-street parking bays with this payment system. Existing time periods for all off-street car parks will also remain.
You can only park and pay for the maximum time that corresponds to the space you are using. The first 30 minutes will be free, therefore, if you park in a two-hour car park and need it for the maximum time you will pay for 1.5 hours.
The first 30 minutes of parking is free for on-street CBD parking with the existing rate of $1.90 per hour applying after that. For all-day parking or off-street parking, check rates and carparks.
Once installed, the system will regularly be reviewed by the supplier in consultation with us.
There will be no job losses and potentially, future job opportunities may be available.
Given this is a significant change to how parking works, this has not yet been established. It is ultimately determined by the compliance rate.
Grand Central operates as an independent business. Parking rates and the amount of free parking at Grand Central are not determined by us.
Parking sensor devices will be installed in, on, or above, the road surface at both on and off-street parking spaces across the CBD. The sensors will record when a parking space is occupied and the duration of the vehicle’s stay. Parking availability information will be accessible via the Toowoomba Parking app, enabling drivers to find out in advance where they may be able to find a vacant parking space.
Yes. Two models of pay stations will be installed that will either accept card-only payments, or a combination of cash and card.
No. As we move to a bay identification system, only the space ID is required for input.
It doesn’t matter if you don’t have a smartphone – you can still use cash or card at the on-street pay stations.
The on-street parking sensors are very small and will not be noticeable once installed. Example shown below.
The new technology eliminates the need for you to display a ticket in your vehicle in on-street or off-street parking areas. This will reduce the environmental impact caused by paper waste and minimise the inconvenience of returning to the car to display the ticket.
The Toowoomba Parking app is a free-to-download payment application available for Android and Apple devices from 28 July 2022 that allows users to pay for their parking without having to go to a parking meter.
Further information can be found on our Yoursay website.
There is no binding contract period. You are free to cancel your subscription at any time.
You can pay by credit and debit card using Visa or MasterCard.
When paying by cash or card, you must make an estimate of how long you will park and make a payment to cover this period. That remaining time will expire once the car leaves the parking space. Research shows motorists typically overpay by 30 per cent using this method. Payment via the app is only made once you press 'stop' to end the parking session and the car departs the space. Parking is charged in 15-minute increments.
The Smart Parking app will be available for download from 28 July 2022.
Yes. You will receive an email reminder 15 minutes before the end-time so that you have the chance to extend your parking, where available.
No. You can find available car parks on the mobile app, but you can’t reserve a space before your arrival.
The Toowoomba Parking app has a registered account and as the pay-by-space system is adopted, you will be able to register multiple vehicle registration numbers for selection when parking.
The app is based on time usage and will automatically only start charging for your parking after 30 minutes have expired. For example, if you start a parking session at 4 pm you will be charged from 4.30 pm; however, if the parking in that area is free of charge from 5 pm, the app will limit your parking session (and your payment) to 30 minutes between 4.30 pm to 5 pm only.
A parking session will never go on longer than the time you initially set for the session, or the maximum possible parking time in a given area. You will receive an email reminder 15 minutes before the end of your planned session so that you have the chance to extend your parking, where available.
Within the greater Toowoomba CBD parking area.
You can contact us on 131 872 or contact the Duncan Solution’s support line on 1300 187 603. Frequently asked questions about the app are also contained within the app.
LPR may be used inside and outside of the CBD within our existing zoned parking areas, to support compliance. The LPR will integrate with the Smart Parking system to determine if any overstay occurs.
Accessing and using registration numbers for compliance purposes is a normal, legally approved process. Any infringement notice must always list a registration number. The difference now is that we are linking the registration number with the payment technology to determine payment and overstay, rather than walking from car to car to observe such transactions. We will not be collecting or disclosing any of your personal information.
LPR vehicles scan, mark and photograph a vehicle's location from any angle with reliable and efficient technology.
No, the LPR vehicle can scan from all angles.
Yes, and it is illegal to park closer than one metre to another vehicle.
Disabled parking will remain exactly the same as it currently operates, with permits still to be clearly displayed. Disability parking permit conditions are available on our website.
No. This remains unchanged with the introduction of the Smart technology.
This system has not changed for people with a blue disability permit. Permits must be clearly displayed so the permit number and expiry date are visible from the outside of the vehicle.
The permit is attached to a person rather than to a vehicle, so as long as the permit is clearly displayed there will be no concerns.
Parking infringements may be issued as per the current system, with parking inspectors putting paper parking fines on cars or handing a ticket to the driver. Infringements may be mailed out to the registered vehicle's address if there are adverse conditions for the tickets to be placed on car windows.
Parking transaction details are contained in the Smart Parking software. If you believe you should not have been fined and wish to lodge an appeal, our staff will be able to access saved information about the parking transaction for your vehicle registration. More information about disputing a parking fine is available on our website.
In some circumstances, infringements are posted out. This happens for a variety of reasons and is part of the current parking process.
By either a ticket on the windscreen, a ticket handed to the driver, or posted to the registered vehicle’s address.
TERMS AND CONDITIONS
The Smart Park Application (Toowoomba Parking App) allows people to register for parking, locate available parking within the Toowoomba CBD and pay parking fees payable for using Toowoomba Regional Council parking via the Application.
These terms and conditions govern your use of the Smart Park App Services provided by Toowoomba Regional Council ABN 99 788 305 360 (“TRC”, “us”, “we” and “our”).
(a) the access and use of the Toowoomba Parking App is entirely at your own risk.
(b) you are responsible for all activity in connection with your access to and use of the Application;
(c) any suspected fraudulent, abusive or illegal activity may be referred to law enforcement authorities;
(d) TRC may amend, move or remove, or add to, any or all of the Smart Park App Services and these terms at its discretion, without prior notice or liability to you.
(e) Your use of the Toowoomba Parking App following any amendment constitutes your agreement to the Terms as amended.
1.7 An internet connection is required to use the Toowoomba Parking App. Any fees and charges associated with establishing an internet connection to use the Application are entirely the User’s responsibility and expense.
1.8 This service is to be used by adults only and individuals or companies that can form legally binding contracts under applicable law. Minors should only use this service if a registration was made by their legal guardian and if all the conditions of use and implications were explained to them. If you do not qualify, you are not permitted to use these services and you do not have TRC’s consent to do so.
1.9 By installing and using the Toowoomba Parking App, the User consents to the information collection usage terms, including transfer of data to us and affiliated countries. These terms are in addition to all other terms of the limited software warranty, licence agreement and information use disclosures.
1.10 If any software is provided to you through the Apple Inc (Apple) App Store, then you will be bound by its terms and conditions.
1.11 If any software is provided to you through the Google Play android market, then you will be bound by its terms and conditions.
2.1 The Application is available for use with the Toowoomba Regional Council geographical region.
2.2 The following services are provided through the Application:
(a) platform to search for and view information about any parking services which are featured on the Application;
(b) paying for parking services (Payment Platform).
2.3 To access the Toowoomba Parking App, you must register as a user of the Application (User) by providing us with:
(a) your full name and email address;
(b) your phone number; and
(c) details of a valid payment method to enable to us deduct payments from you (User Information).
2.4 TRC may refuse your registration as a User at its sole discretion.
2.5 Using this service does not guarantee you a parking space.
3.1 You must comply with TRC’s terms and conditions for the relevant parking site.
3.2 You warrant that the credit or debit card details which you provided is valid, the User Information that you provide to TRC is accurate and current, and that you will keep your User Information up to date at all times.
3.3 In order to use Smart Park App Services, you must have a smartphone with internet access and be registered and logged in as a User, at the time you enter and exit the parking service.
3.4 TRC does not provide any recommendation or endorsement of the quality, service level, value for money or suitability of any parking services accessed or paid for via the Toowoomba Parking App.
3.5 The parking zone number informs us of the rate to charge you for your parking and of any time restrictions on the amount of time you are permitted to park your vehicle in that zone. You are responsible for correctly entering or selecting the relevant parking zone number.
3.6 You should only activate the service after you have found an available legal space and are responsible to make sure that a valid parking session has been initiated and to stop the parking session when you leave the parking space (not applicable in all-day spaces).
3.7 TRC is not responsible for any fines, parking tickets, penalty notices and the enforcement of vehicle parking related offences you incur or receive.
3.8 You are solely responsible for resolving parking tickets, fines, penalty notices and the enforcement of vehicle parking related offences or your vehicle being impounded.
3.9 You are responsible for checking the availability of the cellular network and making sure of the acceptance of your message to TRC sent by the mobile phone or device, of your intention of using the service and/or your intention to receive additional services.
3.10 You must have sufficient credit on the credit card to pay the fees due at the time TRC requests payment from the credit or debit card company.
3.11 You are responsible for keeping your Toowoomba Parking App account details confidential and must notify TRC if your account is hacked or otherwise compromised.
3.13 You are solely responsible for all acts and omissions that occur under their access account;
3.14 Inappropriate use of your account will result in your automatic removal from the Application.
4.1 TRC will charge you a parking fee each time you apply to make a payment using the Toowoomba Parking App.
4.2 You agree to pay all fees for all Smart Park App Services provided and consent to the use of the credit/debit card or pre-paid card, to effect the payment of the parking fees and services.
4.3 Any transactions conducted using this Application will be in Australian dollars.
4.4 The pricing for the parking is displayed within the Toowoomba Parking App which will be updated when fees are varied.
4.5 The parking fees which shall be debited will be according to your usage and the pricing determined by TRC from time to time.
4.6 TRC utilises an Australian merchant outlet to process all payments.
4.7 You agree that TRC will treat an electronic instruction as authentic and are under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions, or to verify the accuracy and completeness of such electronic instructions.
4.8 The parking fees will be automatically calculated by electronic means. It may take up to five (5) business days for your credit card to be charged. We reserve the right to finalise the transaction and any applicable fees manually if reasonably required.
4.9 Should TRC not be able to collect the payment due by means of your credit/debit card or pre-paid card automatically, you must pay your debit to TRC within 7 days of being asked to do so in writing. Your failure to do so may result in you incurring additional fees on your debit or credit card and suspension of your Toowoomba Parking App account.
5.1 Any request for a refund must be made in writing to TRC within the 6 month period after the relevant booking is made or use of the Smart Park App Services occurs.
5.2 Refund requests will be assessed on a case by case basis and a refund, whether full or partial, will only be applied for a system error resulting in an incorrect charge.
5.3 TRC reserves the right to refuse a refund for any Fees deducted from your Toowoomba Parking App account when deducted in accordance with these terms and conditions.
5.4 Once a refund has been approved and processed, an email confirmation containing the refund amount and relevant transaction details will be sent to the email registered to your Toowoomba Parking App account. Refunds may take up to 14 days to be completed and reflected in your bank account.
6.4 Users must not, without our prior written consent:
(a) re-sell, offer to rent or lease the Smart Park App Services;
(b) modify, adapt, translate, reverse engineer, decompile, decode, disassemble, create derivative works or in any way derive or discover source code from the Toowoomba Parking App;
(c) reproduce, republish, upload to a third party, repost, transmit, distribute, sub-licence, assign, share, rent, lease or otherwise transfer or grant any rights in the Toowoomba Parking App in any way.
6.5 The licence commences on the date the User installs or otherwise use the Application and ends on the earlier date when they dispose of the Application, or the licence or termination of these terms.
6.6 The licence terminates immediately if the user attempts to circumnavigate any technical measures used in connection with the Toowoomba Parking App.
6.7 The Toowoomba Parking App may not be copied, reproduced or distributed without prior written consent from us. Copying, reproducing or redistributing all or any portion of the Toowoomba Parking App will be wilfully violating copyright laws and may be subject to civil and/or criminal penalties in Australia or their local country.
7.1 TRC values the privacy of its Users and makes all commercially reasonable efforts to protect it.
8.1 You acknowledge and agree that:
(a) your use of the Toowoomba Parking App is entirely at your own risk;
(b) TRC is not responsible or liable for any loss or damage as a result of any use of the Smart Park App Services by you;
(c) TRC is not liable to you for any loss or damage arising from your use or inability to use any parking service;
8.2 To the maximum extent permitted by law Users release and discharge TRC and its employees, contractors, agents and representatives from:
(i) all claims and demands on us by you or any third party; and
(ii) any loss or damage whatsoever and whenever caused to you,
arising directly or indirectly from, or incidental to, your use of the Toowoomba Parking App.
8.3 TRC is not liable to you for:
(i) any inaccuracies in or changes to the Smart Park App Services, including the location of, availability of, fees payable to or the terms and conditions that apply, in respect of any parking service;
(ii) any interruptions to, delays or inability to access the Smart Park App Services caused by any act, mission or default of a third-party service provider who provides goods or services for use in connection with the Smart Park App Services;
(A) any infringement of intellectual property rights and rights of any third party in any way connected with the Smart Park App Services;
(B) any collection, use and disclosure of your personal information or User Information or any data breach in relation to such information;
(C) any use or non-use by you of any parking service or engagement with any Operator by you; and/or
(D) any failure to comply with any of our obligations under these Terms if any event beyond our reasonable control occurs which prevents us from performing those obligations.
8.4 Users’ sole remedy for any breach of these Terms is termination of these Terms and all other liability is expressly excluded;
8.5 TRC will not be responsible for any loss or damage that you may suffer as a result of you not using the services correctly, or if you fail to comply with the conditions of use, or any other instructions given by TRC.
8.6 Whilst TRC will use its best endeavours to provide accurate information on the Toowoomba Parking App, it is not liable for any decisions made based on the Application.
8.7 The Smart Park App Services are provided on an 'as is' basis only. To the maximum extent permitted by law, TRC excludes all warranties whether express, implied, statutory or otherwise relating in any way to the Smart Park App Services, and/or any other subject matter of these Terms. Nothing in this clause restricts or modifies any right or remedy you may have under the Australian Consumer Law.
8.8 TRC accepts no responsibility for any transactions resulting from unauthorised access to the User’s account;
9.1 You agree to indemnify TRC (including its officers, directors, employers or contractors) against:
(a) any claim made against or suffered by TRC in connection with your use of the Smart Park App Services;
(c) your breach of any rights of third parties resulting or arising from your access or use of the Smart Park App Services.
10.1 If you have any concerns or complaints about the Smart Park App Services, please contact us by e-mail at firstname.lastname@example.org.
11.1 We may terminate or restrict your access to and use of the Smart Park App Services at any time without giving reasons. We are not liable to you for any costs, losses or damages of any kind arising from or as a consequence of terminating your access to and use of the Smart Park App Services.
11.2 You may terminate your use and access to the Smart Park App Services at any time.
11.3 If you wish for us to delete your User registration and your User Information that we hold about you, you must contact us by email at email@example.com. While we will use reasonable efforts to delete or de-identify your User Information, some information may be retained, including:
(a) in our back-ups;
(c) for legitimate business purposes, including in order to comply with our legal, tax and audit requirements; and
(d) where it is reasonable in the circumstances for us to retain the information.
12.1 These terms will be governed by the law of Queensland.
12.3 All rights which are not expressly granted in these Terms are expressly reserved.
12.5 The express waiver by TRC of any provision, condition or requirement of these terms will not constitute a waiver of any future obligation to comply with such provision, condition or requirement.
12.6 TRC may notify users via the Toowoomba Parking App and/or its website of information relevant to the Application.
12.7 If any provision of these terms is held to be unenforceable for any reason, such provisions shall be reformed only to the extent necessary to make it enforceable and the remaining provisions of these terms will not be affected.
These Terms were last updated on 30 June 2022
The Toowoomba Parking application (Toowoomba Parking App) and the services sold on or via the Toowoomba Parking App are created, operated or controlled by Toowoomba Regional Council (99 788 305 360) (TRC).
TRC will use its best endeavours to comply with the Information Privacy Act 2009 Qld and Right to Information Act 2009 Qld.
TRC does not approve applications of or established for maintaining accounts for any minor and does not solicit or knowingly collect personal information from minors.
TRC will collect personal and non-personal information from you.
Non-personal information is information that does not identify you as an individual, such as your browser type, IP address, device type, operating system version, the year or hour of previous websites you have visited, pages viewed whist browsing our sites, page access times, referring website address, parking location, parking patterns and usage etcetera.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
It is information about and which identifies individuals such as their full name, mailing address, email address, date of birth, telephone numbers, user name and password, other information provided to us or we may collect in the course of your use of the Toowoomba Parking App.
TRC may use cookie technology on Toowoomba Parking App and gather data for website statistical reporting. Cookie technology does not contain any personal information about you. We may also collect non-personal information that you voluntarily provide such as information included in response to a questionnaire or survey.
The collection, use and disclosure of non-personal information is not subject to the requirements of the IP Act and/or RTI Act.
TRC reserves the right to modify this policy at any time. Your continued use of the Toowoomba Parking App after we either personally notify you of such changes, or generally propose such changes on the Application platform will constitute your acceptance of those changes.
TRC will generally collect personal information for the Toowoomba Parking App from individuals via:
We may also collect personal information about you from third parties, e.g. to verify the information you provide, or for protection against fraud.
TRC collects personal information on the Toowoomba Parking App for the purposes of registering your account, processing your request for services and in the course of conducting TRC’s operational requirements.
TRC’s primary purpose in collecting your personal information is to enable you to use the Toowoomba Parking App and provide you with a safe and efficient experience in using the Toowoomba Parking App, and to generally maintain our relationship with you. The collection of your personal information also assists us in managing the product or service, preventing fraud and other criminal activity, helping us run our business, for accounting, using location data to display user's current location and allow users to search & navigate to a car park with ease avoiding any traffic congestion, risk management, record keeping, archiving, systems development testing, undertaking planning, market or customer satisfaction research, statistical analysis, complying with legislative and regulatory requirements and telling you about our services.
This information is collected and will be used for:-
The Toowoomba Parking App may use analytics to gather anonymous information about visitors, to help us monitor and improve the website.
TRC stores personal information collected from the Toowoomba Parking App consisting of:
TRC may use the personal information you provide for a range of different purposes, including using your information to assist TRC to improve or develop its services, or to perform research and analysis.
A number of Council’s functions is classed as a ‘law enforcement agency’ in accordance with schedule 5 of the IP Act and accordingly, Information Privacy Principles (IPPs) 2, 3, 9, 10 and 11 may not necessarily apply, but only if Council is satisfied on reasonable grounds in each case that non-compliance with these IPP’s is necessary for the performance of its law enforcement activities.
Generally, Toowoomba Parking App will not use or disclose personal information collected about you, other than for a purpose:-
We may use card authorisation and fraud screening services to verify that your card information, address, matches the information that you supplied to Toowoomba Parking App and that the card has not been reported as lost or stolen.
If you provide personal information about someone else, we rely on you to inform them that you are providing their personal information to us and advise them that we can be contacted for further information.
Where requested to do so by us, you must also assist with any request by the individual to access or update the personal information you have collected and provide them to us.
TRC may disclose your information to organisations it owns, underwrites, supports, or has joint ventures with. TRC may also disclose your information as required or authorised by law, including to law enforcement and national security agencies and other Government and regulatory authorities and to third parties who provide services to it, including organisations and contractors that assist TRC with assessing and awarding community grants. TRC may also disclose your information to third parties who assist Council market research and/or to manage or develop its operational and corporate strategies.
This includes third party providers such as:-
TRC will take reasonable steps to ensure that contracted services providers are required to comply with the requirements of the IP Act when they are provided with, or collect personal information in order to provide services on Council’s behalf.
TRC will also use and disclose personal information for a range of administrative, management and operational purposes, including:-
You can access any personal information that you give us in accordance with our obligations under the RTI Act and IP Act. TRC will also take reasonable steps to correct and update your personal information or remove it if it is no longer required.
You may apply for access to your personal information held by us and seek the correction of it by submitting a written request to:
Privacy Officer Toowoomba Regional Council PO Box 3021 Toowoomba QLD 4350
We endeavour to respond to a request within a reasonable period after a request is made.
You will be liable for any costs relating to us providing access to your personal information including, labour costs of our staff, copying and other related costs. Those costs must be paid before access will be permitted.
Unless we are permitted at law to do so, we endeavour not to deny your request for access and/or correction, but if we do deny your request, we endeavour to provide you with a written notice which sets out:
Whilst TRC uses its best endeavours to secure the information you provide, no data transmission over the internet or any wireless network can be guaranteed to be a hundred percent secure. TRC cannot ensure or warrant the security of any information you transmit to us and accordingly you do so at your own risk.
In the event of any loss or unauthorised access or disclosure of personal information, that has or is likely to result in serious harm to you, TRC will investigate and take the requisite steps as required by law.
If you think TRC has breached your privacy, you may lodge a complaint with TRC’s Information and Privacy Officer by email to firstname.lastname@example.org. TRC will take your complaint seriously, investigate and provide you with a response. If you are not satisfied with our response you may make a complaint to the Queensland Privacy Commissioner.
In most cases TRC will investigate and respond to a complaint within 30 days of receipt of the complaint. However, if the matter is more complex or circumstances require, our investigation may take longer and we will let you know.
You may also complain to the Office of the Information Commissioner Queensland: www.oic.qld.gov.au.
At this stage, we are not likely to disclose personal information to an overseas recipient.
Personal information collected by the Toowoomba Parking App is hosted in a data centre operated within Australia. If we need to transfer your information overseas to a third party and if for any reason we believe that the overseas third party is not subject to privacy obligations equivalent to those which apply to us, we will seek your consent to transfer the information (except where the IPP’s do not require us to do so). We will transfer an individual’s personal information to someone outside Australia if:
(Last updated 19 July 2022)
Toowoomba City parking pay stations & meters
Smart parking app
Toowoomba City Centre Car Parking Strategy