Details

Last Updated: Friday, 16 August 2024 15:16

The aim of the Customer Experience Together (CXT) Program of works is to drive transformational change and focus on embedding a customer-centric approach. We will achieve this by delivering:

• improvements to our website, making it easier for customers to find information and answers
• more opportunities to interact and transact with us online
• internal process efficiencies enabling our staff to provide better customer experiences.

A budget of $480,000 has been assigned in the 2024/25 financial year.

Start date

July 2023

Targeted completion date

 Ongoing