Dog walking across grass

If your pet has gone missing, there are several steps you can take so you can be reunited. Always make sure your pet wears a collar and tag with your current contact number on it. Ensure your dog is microchipped and  registered with your local Council. Cats are not required to be registered but must be microchipped. Make sure all your pets details are up-to-date on their registration and microchip.

On this page:

  1. Check the impoundment register to see if your animal has been impounded (located under ePathway General Enquiry - Registers)
  2. Attend the Animal Management Centre personally to check if your animal is there.
  3. Contact local vets.
  4. Search around your neighbourhood.
  5. Check social media.
  6. Check with our surrounding Councils: 

 

Animal Management Centre

Location: 393-425 Anzac Avenue, Drayton. 

Working hours:  Monday to Friday 9am - 4.30pm.

Phone: 131 872 

Lost dog and cat drop off: 24 hours. See outside office hours dog and cat drop off area.

Impounded animals are scanned for a microchip and checked against our registration database if they are wearing a tag. Photos and details of animals are posted on the online impoundment register.

Council does not hold impounded animals indefinitely, see timeframes to collect your pet.

  1. Come to the Animal Management Centre in person during business hours so you can easily identify your pet. 
    • If you can not attend personally you can have someone else attend on your behalf.
  2. Attend an interview with one of our officers to prove ownership and discuss any matters.
  3. Pay any outstanding registration.
    • If your dog is not registered, you will need to pay the registration fee before it is given back to you.
  4. Pay the impound fee.
    • You may also be change for caring, housing and feeding your pet. This is charged for each day the animal is impounded (after the first 24 hours).

 

View the relevant fees and charges.

The drop off facility is only open for dogs and cats outside of office hours (Monday to Friday 9am - 4.30pm). You can safely leave the cat or dog in the animal drop off facility as it is protected from the environment. Water is provided for the animals and the cages are checked morning and afternoon.

Location: The Animal Management Centre drop off facility is located at 393-425 Anzac Avenue, Drayton. 

Open hours: 

  • Overnight on weekdays - Monday to Friday 4.30pm to 9am. 
  • Weekends - Friday 4.30pm through to 9am Monday.

How to use the drop off facility

Instructions on the use of the drop off cages are located at the facility.

  1. Place the animal in a cage. One animal in each cage.
  2. After placing the animal in the cage call us on 131 872 and provide details in relation to the animal. We need to know:
    • your name, address and contact details
    • breed of the animal
    • colour of the animal
    • sex of animal
    • relevant identification details such as collar, identification tags
    • location where found
    • personality of the animal (aggressive/passive)
    • cage number the animal has been placed in.

If unable to bring the animal to the drop off facility, animals can still be delivered to a local vet, RSPCA or by private collection organised with us during office hours, from your address.

What is not appropriate for the facility?

  • Injured animals are not to be placed in the drop off cages.
  • Wildlife is not to be placed in the facility. If you find wildlife call the appropriate wildlife carer.

Council does not hold impounded animals indefinitely. Unclaimed animals may be given to the RSPCA or euthanised if they are not suitable for rehoming.

If an animal is not claimed within the prescribed period, ownership of the animal is forfeited to Council.

The prescribed period for an unregistered dog or an animal which is not identifiable (i.e. no identifying tag or not microchipped) is three (3) full working days from the date of impoundment.

The prescribed period for a registered dog or an identifiable animal other than a dog is five (5) full working days from the date of impoundment.

Unclaimed animals may be rehomed through RSPCA under our current agreement with them, or the animal may be euthanised if it is not suitable for rehoming.

 

Roaming dogs and cats

As most roaming cats are difficult to catch and handle safely, Council staff will not attempt to physically capture a roaming cat.

If you see a roaming cat, you can try to contain it or use a trap to catch it.

Cats are to be treated humanely at all times and provided with food, water and shelter from the elements. Keep the cat calm by placing a towel or blanket over the cage.

Failure to treat a cat humanely may result in a complaint being made to the relevant authority where further action could be taken against you.

Animal Management Centre drop off

Once you have safely contained the cat, you can deliver the animal to the Animal Management Centre

Council collection service

If you are unable to bring the cat to the Animal Management Centre, place it in an appropriate and humane cage and call us on 131 872 during working hours (Monday to Friday 9am - 4.30pm) to request collection of the cat.

Due to workplace health and safety constraints, Council staff will not generally remove the cat from the cage at your property. The cat and the cage securing it will be taken. You will need to go to the Animal Management Centre at an arranged time to collect the cage if you would like it returned. These types of collections will only be made during business hours.

Privately owned cat traps

Council does not provide a collection service for cats caught in privately owned cat traps. If you catch a cat in your private trap, you will be responsible for bringing it to the Animal Management Centre

Council hire traps

Council provides a collection service for cats caught in Council hire traps during business hours.

If you can't safely catch or contain the dog, you may report the roaming dog to us by calling 131 872 during working hours (Monday to Friday 9am - 4.30pm).

The following information is useful to our staff when reporting a roaming dog:

  • Clear description of the dog - size, colour, breed (if known), any other distinguishing features.
  • Last known location of the dog (nearest cross street).
  • Direction the dog is travelling in.
  • Do you know where the dog comes from/resides?
  • Is the dog wearing a Council registration tag?
  • Is the dog injured? If yes, please contact the RSPCA. We are unable to collect and hold injured animals.

Animal Management Centre drop off

Once you have safely contained the dog, you can deliver the animal to the Animal Management Centre

Council collection service

If you're unable to deliver the animal to our facility but can safely contain the dog at home, contact us on 131 872 during working hours (Monday to Friday 9am - 4.30pm) to request collection of the dog.

You can hire a cat trap for seven days from us by requesting a trap online or contacting us.

Cats are to be treated humanely at all times and provided with food, water and shelter from the elements. Failure to treat a cat humanely may result in a complaint being made to the relevant authority where further action could be taken against you.

Using a trap

  • Set the trap from Sunday evening through to Friday morning so that you can drop it off at the Animal Management Centre during business hours.
  • Check the trap at least twice per day.

Once the cat is trapped

If a cat is trapped, you can transport the trap containing the animal to the Animal Management Centre. Staff will be able to assist you with removal of the cat from Monday to Friday 9am - 4.30pm.

Council provides a collection service for cats caught in Council hired traps during business hours. Outside of these hours, the animal drop off facility is available to use.

 

Other roaming animals

If personally containing the animal isn't an option, you may elect to call us on 131 872 and report the wandering stock.

The following information is useful to our staff when reporting a roaming animal:

  • Clear description of animal/s - size, colour, breed (if known), any other distinguishing features.
  • Last known location of animal (nearest cross street).
  • Direction animal is travelling in.
  • Do you know where the animal comes from/resides?
  • Is the animal injured?

Animal Management Centre drop off

If you can safely contain the animal, you can deliver the animal to the Animal Management Centre.

Please contact the centre prior to organise delivery of the animal/s.

Council collection service

Please be aware that Council collection of livestock will be a last resort. All other means to have the owner collecting the livestock will be undertaken first. 

You may request an officer to attend and impound the animal from your property by calling 131 872 during working hours (Monday to Friday 9am - 4.30pm).

We don't attend to reports of wild or declared feral animals. Information about pest animals can be found in our 'Pests and weeds' section.

While we won't attend to roaming poultry, if the animal has been contained you can deliver the animal to the Animal Management Centre.

If you're unable to bring the animal to the Animal Management Centre, please place the poultry in an appropriate and humane container and call us on 131 872 to request collection. Collections will only be made on a business day during business hours (Monday to Friday 9am - 4.30pm).

Due to workplace health and safety concerns, Council staff will not generally remove the animal from the container at your property. The animal and the container securing it will be taken. You will need to attend the Animal Management Centre at an arranged time to collect the container if you would like it returned. 

If you come across roaming wildlife or native animals, please search the White Pages for 'wildlife', 'wildlife rescue' or 'wildlife relocator'.

Injured or sick wildlife should be reported to the RSPCA by calling 1300ANIMAL (1300 264 625).

 

Nuisance animals

Frequently roaming animals can become a nuisance for the neighbourhood. In some cases, the owner may not be aware of the problem until they're told. If you're comfortable approaching the owner, consider discussing the issue with the owner to see if the problem can be resolved. 

neighbourhood mediation kit is available online and contains tips on how you can talk with your neighbour. It also holds information about how mediation may help you.

Should you not be comfortable approaching the owner, you don't know where the animal belongs or the problem hasn't been resolved after making contact with the owner, you may elect to report the issue to us on 131 872 during office hours. We require the following information:

  • Clear description of the animal - size, colour, breed (if known), any other distinguishing features.
  • How often the issue is happening?
  • Do you know where the animal comes from/resides?