Animal Management Centre drop off

Once you have safely contained the dog, you can deliver the animal to the Animal Management Centre. 

Council collection service

If you're unable to deliver the animal to our facility but can safely contain the dog at home, contact us on 131 872 during working hours (Monday to Friday 9am - 4.30pm) to request collection of the dog.

Cats contained or trapped are to be treated humanely at all times and provided with food, water and shelter from the elements. Keep the cat calm by placing a towel or blanket over the cage.

Failure to treat a cat humanely may result in a complaint being made to the relevant authority where further action could be taken against you.

Animal Management Centre drop off

Once you have safely contained the cat, you can deliver the animal to the Animal Management Centre. 

Council collection service

If you are unable to bring the cat to the Animal Management Centre, place it in an appropriate and humane cage and call us on 131 872 during working hours (Monday to Friday 9am - 4.30pm) to request collection of the cat.

Due to workplace health and safety constraints, Council staff will not generally remove the cat from the cage at your property. The cat and the cage securing it will be taken. You will need to go to the Animal Management Centre at an arranged time to collect the cage if you would like it returned. These types of collections will only be made during business hours.

Privately owned cat traps

Council does not provide a collection service for cats caught in privately owned cat traps. If you catch a cat in your private trap, you will be responsible for bringing it to the Animal Management Centre. 

Council hire traps

Council provides a collection service for cats caught in Council hire traps during business hours.

You can hire a cat trap for seven days from us by requesting a trap online or contacting us.

Using a trap

• Set the trap from Sunday evening through to Friday morning so that you can drop it off at the Animal Management Centre during business hours.
• Check the trap at least twice per day.

Once the cat is trapped

If a cat is trapped, you can transport the trap containing the animal to the Animal Management Centre. Staff will be able to assist you with removal of the cat from Monday to Friday 9am - 4.30pm.

Council provides a collection service for cats caught in Council hired traps during business hours. Outside of these hours, the animal drop off facility is available to use.

If personally containing the animal isn't an option, you may elect to call us on 131 872 and report the wandering stock.

The following information is useful to our staff when reporting a roaming animal:

• Clear description of animal/s - size, colour, breed (if known), any other distinguishing features.
• Last known location of animal (nearest cross street).
• Direction animal is travelling in.
• Do you know where the animal comes from/resides?
• Is the animal injured?

Animal Management Centre drop off

If you can safely contain the animal, you can deliver the animal to the Animal Management Centre.

Please contact the centre prior to organise delivery of the animal/s.

Council collection service

Please be aware that Council collection of livestock will be a last resort. All other means to have the owner collecting the livestock will be undertaken first. 

You may request an officer to attend and impound the animal from your property by calling 131 872 during working hours (Monday to Friday 9am - 4.30pm).

We don't attend to reports of wild or declared feral animals. Information about pest animals can be found in our 'Pests and weeds' section.

While we won't attend to roaming poultry, if the animal has been contained you can deliver the animal to the Animal Management Centre.

If you're unable to bring the animal to the Animal Management Centre, please place the poultry in an appropriate and humane container and call us on 131 872 to request collection. Collections will only be made on a business day during business hours (Monday to Friday 9am - 4.30pm).

Due to workplace health and safety concerns, Council staff will not generally remove the animal from the container at your property. The animal and the container securing it will be taken. You will need to attend the Animal Management Centre at an arranged time to collect the container if you would like it returned. 

If you come across roaming wildlife or native animals, please search the White Pages for 'wildlife', 'wildlife rescue' or 'wildlife relocator'.

Injured or sick wildlife should be reported to the RSPCA by calling 1300ANIMAL (1300 264 625).

Frequently roaming animals can become a nuisance for the neighbourhood. In some cases, the owner may not be aware of the problem until they're told. If you're comfortable approaching the owner, consider discussing the issue with the owner to see if the problem can be resolved. 

A neighbourhood mediation kit is available online and contains tips on how you can talk with your neighbour. It also holds information about how mediation may help you.

Should you not be comfortable approaching the owner, you don't know where the animal belongs or the problem hasn't been resolved after making contact with the owner, you may elect to report the issue to us on 131 872 during office hours. We require the following information:

• Clear description of the animal - size, colour, breed (if known), any other distinguishing features.
• How often the issue is happening?
• Do you know where the animal comes from/resides?