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We welcome all visitors to our cemeteries, but to ensure you stay safe and our cemeteries remain well-maintained and tidy places for peaceful reflection, we ask that you follow our cemetery regulations below.
Cemetery visiting hours are from 6am to 6pm.
During these times you may see us performing maintenance of the grounds and facilities as we want to ensure our cemeteries look their best at all times.
All ages are welcome to visit our cemeteries, but it's best for children to be supervised at all times as monuments or headstones may be unstable, graves may have subsided or eroded, and due care and attention is to be observed at all times.
There is wildlife in our cemeteries, so please use caution and don't approach or attempt to relocate any animals. Seasonal weather may bring snakes and swooping birds.
When creating the conditions for the placement of flowers and tributes within cemetery grounds we have tried to create fair guidelines that apply uniformly to everyone. These conditions are in place to ensure our cemeteries remain a safe and tidy environment.
We welcome the limited placement of fresh or artificial floral tributes at burial and memorial sites but don't permit the placement of:
These items can become a safety hazard for visitors and staff alike.
As part of their caretaker role, our staff are required to remove tributes so that routine maintenance can be undertaken. This ensures the grounds are kept to a standard where the community is able to visit a safe and tidy environment. All tributes over time will deteriorate or wither and it is practical that at this time they be removed.
Due to the nature of the flat lying plaques in lawn sections of our cemeteries, it means all tributes have to be removed to enable mowing and surface maintenance. Seasonally this can occur frequently. Whilst all care is taken, we can’t guarantee the replacement of tributes.
In these terms and conditions, unless the context indicates otherwise:
If a day on or by which a person must do something under these terms and conditions or payment plan agreement is not a business day:
If the applicant comprises two or more persons or a term used in these terms and conditions refers to more than one person:
These terms and conditions bind each person who signs as an applicant even if another person who was intended to sign does not sign it.
Any statement or reference concerning specifications, requirements, restrictions, controls, dimensions or heights as they relate to:
made to you or contained in these terms and conditions or in any other document (including but not limited to promotional brochures) is indicative only and all such specifications, requirements, restrictions, controls, dimensions or heights may be varied by TRC, in its absolute discretion, at any time.
Subject to events beyond TRC’s control (such as extreme weather), TRC will maintain its cemeteries to a reasonable standard, at all times.
Immediately upon signing the attached application form for cemetery goods and/or services, you will be required to pay the purchase price and/or any associated fees. If TRC agrees that you may pay the purchase price in monthly instalments over a period of up to 24 months (payment plan), then the following applies:
The purchase price for goods and/or services and all applicable cemetery fees and charges must be paid in full before:
If TRC does not accept the attached application, all monies paid by the applicant will be refunded to the first named applicant.
If the applicant and/or rights holder cancels an:
Once surrendered, TRC has full entitlement to the site and the applicant and/or the rights holder has no further rights or responsibilities under that right of interment.
In addition to the cancellation terms above, the following also applies:
If a monument has been placed on a grave, the cancellation will not be finalised until the monument has been removed and any damage done to the grave as a result of the monument’s removal has been rectified to TRC’s satisfaction. The removal of the monument is to be arranged by the applicant and/or rights holder at your and/or the rights holder’s cost.
It is your responsibility to notify TRC of any changes to your and/or the right holder’s contact details.
All location fees are reviewed annually by TRC. Designated superior or premium areas may incur an additional fee of more than 50% above the standard location fee.
TRC will reserve the allotment for use by you and/or any rights holder from the date of the purchase price for the allotment is paid in full. For the avoidance of doubt, as the purchase of an allotment is a contractual right only, neither you nor any rights holder have any property rights in the allotment or the land on which the allotment is located.
Upon full payment of the price for the allotment, TRC will issue a certificate evidencing the interment rights of the rights holder or nominated user.
Applications for interment or other arrangements with respect to an allotment may only be made with the authority of the rights holder. Applicants must provide:
Interment rights may not be sold, transferred or transmitted by death. An interment right for an allotment may be surrendered to TRC. Upon surrender TRC will pay the applicant equivalent to the amount paid by the applicant (being an amount no greater than the original purchase price of the allotment) less an administration fee. If there is more than one applicant, TRC will refund the monies to the first named applicant.
Alternatively, TRC may at its discretion, permit the transfer to a relative. Any such transfer will not be effective until the TRC is notified of, and has recorded, the transfer, and the applicable fees have been paid in full.
Unless otherwise confirmed in writing, TRC is not obliged to increase the number of rights holders who may use a site.
TRC may acting reasonably, refuse to carry out an interment:
If TRC refuses to carry out an interment in these circumstances, TRC will either allocate an alternative site or will refund in full, all fees paid for the applicable Allotment. Once the right of interment is exercised it is held in perpetuity for all time.
At the sole discretion of TRC, areas that are not yet open for sale may be purchased ahead of time. In this instance, a priority allocation fee may be payable. This fee may be more than 100% above the standard allotment fee.
Upon acceptance of an application to purchase a right of interment for an allotment, the applicant and/or the rights holder are granted an exclusive right to use the allocated allotment as an interment place, subject to the following conditions:
The applicant and/or the rights holder must comply with the following:
Each interment will incur an interment fee. This fee must be paid in full before the interment occurs. Interment fees must be pre-paid. Interment services are provided on business days during normal business hours. Additional fees may be incurred if Interment services are provided on weekends and/or public holidays.
Subject to TRC’s approval, cremated remains may be interred into a grave/crypt upon the authority of the rights holder and upon full payment of the applicable fees.
A Memorial permit fee applies to any works carried out within a TRC controlled cemetery. TRC may from time to time, impose restrictions on the dimensions of and styles of memorials. Before purchasing any right of interment, the applicant and/or rights holder should seek written clarification as to the applicable memorial specifications.
Any vault, monument, headstone or marker dug, erected or placed, must be maintained by the applicant and/or the rights holder to the standard of condition or repair determined by TRC from time to time.
TRC reserves the right to refuse permission to erect or remove anything placed on a grave, crypt or memorial if TRC acting reasonably, decides it would cause harm to cemetery staff and/or visitors or it would contravene the cemetery’s rules. TRC acting reasonably reserves the right to reject designs it considers inappropriate. TRC also reserves the right to vary permit requirements from time to time.
TRC is subject to the code of competitive conduct in relation to its cemetery services, pursuant to the Local Government Act 2009.
Plaques and memorials may be purchased, supplied and affixed in position by TRC. Plaques and memorials may also be supplied by external suppliers. The contact details for alternative suppliers are available in the Yellow Pages or on the internet. To ensure correct placement and appropriateness of any externally supplied products into a TRC controlled cemetery; before affixing a plaque or memorial TRC’s prior written approval must be obtained. Placement and application fees may apply. TRC is not responsible for the quality of workmanship or installation of any items purchased from external suppliers.
No plaque and/or memorials will be ordered, supplied or affixed until full payment has been received.
Many memorials are made of natural products (e.g. granite or stone), as a consequence, you agree that natural imperfections or variations may be present in colour, pattern or texture of the product and that these imperfections or variations are unavoidable and are not considered defects. TRC will endeavour to match the sample or materials ordered, as closely as possible. If a memorial is pre-paid there is a risk that at the time the memorial is required the specific memorial is no longer manufactured or readily available. If this is the case, TRC will consult with you or your representative and endeavour to provide a memorial as close as practicable to the type and cost of the pre-purchased memorial.
The cost of inscription or lettering is outlined with each product as a quote. Additional lettering, lines, text, pictures or symbols are not included unless specifically requested. In accordance with the customer price list current at time of purchase, a fee will apply for additional inscriptions.
Inscriptions in languages other than English require an English translation, certified by a qualified interpreter of the other language.
To the extent permitted by law, unless the maintenance and/or repair is necessary due to damage caused solely by TRC’s employees and/or agents, TRC is not responsible for the maintenance and/or repair of any memorial, headstones or ornamentation (including where maintenance and/or repair is necessary due to fair wear and tear, fading, discolouration over time, cracking, chipping or movement of memorials or headstones).
TRC knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. TRC is committed to protecting your privacy. TRC privacy information is available online.