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Leaks are costly and wasteful, but there are a few steps you can take to ensure you diagnose and repair water leaks as quickly as possible. Keep in mind that:
Leaks can occur in the pipes that take water from your meter to the house and to inside and outside taps. Some appliances and fittings may also leak.
By checking your water meter monthly you can monitor your water usage and quickly identify any leaks on the property. Generally water meters are located on the footpath in line with the left or right boundary of your property with a cement or plastic lid.
You can check whether your toilet system is leaking by pouring toilet blue into the cistern then observing whether an colour discharges into the bowl before you flush.
Hidden/undetectable leaks are leaks that don't leave noticeable indicators e.g. the leak is under the driveway, inside a wall, under the house. To avoid a costly surprise, you should regularly perform a water meter test and stay alert for indications of leaks on the property.
If you can't find the source of the leak, a licensed plumber can test your pipes to determine where the problem lies.
You may like to apply for a discount on your water rates using our water relief application process.
If you spot a water leak on Council land (this includes: on the footpath, at the water meter, on the road, in a Council owned building or in a park) please let us know as soon as possible so we can fix it as quickly as possible to minimise the amount of water lost.
To report a water leak call our Customer Service team on 131 872.
We will ask you some details about the leak so please have the following information ready:
If you notice water leaking from the water meter, it may be the property owners responsibility or it could be the responsibility of Council. To find out if the leak is on the consumer side of the property, simply:
To ensure we’re saving water wherever possible, our staff will be conducting water leak checks on properties in areas with a high average water consumption (water consumption statistics by town can be found here). These checks help residents identify and repair any water leaks on their property.
Our staff will check for leaks by taking a meter reading, wait 30 minutes, then take another reading. If the reading is different, there may be a leak on the property.
If you aren't home, we will leave a calling card in the mailbox to let you know that you may have a water leak.