Coronavirus update

As a result of the current health warnings and advice regarding social distancing, our collection contractor will continue to carry out the assisted waste collection service to our customers, with some minor changes which will have a small impact on some of our customers. 

  • drivers will wear gloves to handle bins to prevent contact with the bins
  • drivers will wear a mask where they can not commit to the approved Qld social distance measures
  • drivers have been asked to maintain appropriate distances from residents
  • we ask that customers maintain appropriate distances from our drivers and wear a mask if for any reason you are unable to maintain the social distance of 1.5m. 

Please leave your bins in their normal location and ensure that your gates remain open and animals are kept away from the bins.    

What is an assisted waste collection service (Infirm service)?

On collection day, our collection contractor will walk into your property, remove the bins and after emptying them, return the bins to their storage location.  Please note that our trucks do not drive onto your property.

There is no charge for the service, however, there are conditions to be met. Refer to the application form for details.


How to apply for the service

Residents need to complete the application form and return the completed form, including with either a doctors certificate or confirmation from a medical practitioner.  If you can't print the form, you can request a printed application form by contacting us.

Waste - Assisted collection service (infirm collection service) application form (PDF for print)


Have an assisted waste service and you're moving?

We'll move the service to your new property.  Please print the change to service form and return it to us completed. If you can't print the form, you can request a printed application form by contacting us

Waste - Assisted collection service (infirm collection service) change to service form (PDF for print)


Want to cancel an assisted waste service? 

If the service is no longer needed, please call us on 131 872 and we will cancel the service.


Related information

Wheelie bin maintenance - Should your wheelie bin be damaged or have broken parts (e.g. cracked or missing lids, pins, wheels and/or axles), contact us and report the problem or lodge an online bin maintenance request.