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Last Updated: Thursday, 13 June 2024 11:29
Staff discussing with customers

We are committed to being open and accountable. We therefore fully support the Queensland government's policy to proactively publish public information. We already make a large amount of information available to residents in an open and friendly way. Information is available via this website, leaflets and numerous other publications.

 

Publication scheme

We are required by law, in accordance with the Right to Information (RTI) Act 2009, to publish a broad range of information on our website that is routinely available to residents. This list is known as a publication scheme. Information can be viewed or downloaded free-of-charge. Internet access is available at all of the region’s libraries. If you are unable to find an item of information or need assistance please contact us.

The publication scheme consists of the following seven areas:

About Council

Council finances

Council services

Council’s priorities

Council’s decisions

Council's policies

Council's lists & registers

Your comments are highly valued and any feedback you provide will be used as part of the review to make improvements to the publication scheme. Contact us for any enquiries, comments, compliments or complaints.

 

How to apply for information

Applicants should:

  1. Submit their application on the approved form.
  2. Supply the application fee where applicable.
  3. Provide sufficient information to identify the information required.
  4. If acting as an agent for the applicant, provide the authority of the applicant.
  5. If your application relates to your personal information, provide proof of your identity at the time of lodgement, or within 10 business days.
    Accepted forms of proof of identity include a passport, a copy of a birth certificate or extract, a driver’s licence, a statutory declaration from an individual who has known the person for at least one year, or a copy of a prisoner’s identity card that is certified by a Corrective Services officer. The list of documents set out in the Regulations is not exhaustive and other documents may also satisfy the evidence of identity requirements.
  6. Send your application to us either by hand to a customer service area or post to: The Chief Executive Officer, Toowoomba Regional Council, PO Box 3021, Toowoomba Qld 4350.

Right to information fees and charges

There will be no charge for examining any publication scheme information contained on our website. There is no charge for applications to access or amend a person’s own personal information. An application fee is payable when lodging an application for non-personal documents. There are also charges for processing and photocopying released documents.  These fees are set by the State Government and can be located by clicking on the following link: RTI fees and charges. When making a non-personal application, you will receive a notice of estimated charges and you will be invited to discuss options for reducing the cost.

 

Information that is exempt

The Right to Information Act sets out a range of information that is exempt from publication. If you make a request for information which the council considers to be exempt, we will advise you of the reasons for the exemptions.

 

Right to Information Act

From 1 July 2009, the Right to Information Act and the Information Privacy Act came into place. At the same time, the Freedom of Information Act was withdrawn. Right to Information is the Queensland government's approach to giving the community greater access to information. The Right to Information Act provides a legal right of access to information held by government unless it is deemed to be contrary to the public interest to provide that information. The Right to Information website contains all the links and information you will need to make an enquiry under the new Act. The RTI form can be found from the State Government website.