Community engagement activity

There are a number of ways that we engage with the community to inform and consult residents on various projects, policies and initiatives.


What is community engagement

Community engagement is the process of involving people in the decisions that affect their lives and communities. It involves sharing information, seeking feedback through consultation and active participation between us and the community.

Benefits of community engagement

Community engagement has benefits for you as a resident as well as us as a Council. Some benefits of community engagement are:

  • Have your opinion heard
  • Help us understand different points of view
  • Improved community satisfaction with decisions
  • Creation of a community with a sense of ownership
  • Increased awareness of our projects, policies and initiatives
  • Identifies challenges and issues that may have not been considered
  • Allows access to local knowledge
  • Leads to better education of our processes and limitations we may face

Community Engagement Policy

Our Community Engagement Policy outlines to the wider community and our staff how we will engage with stakeholders. The policy sets the framework for all our community engagement activities and ensures we are committed to engaging with the community in meaningful public participation as part of our core business across the region.

Download the Community Engagement Policy.

Community engagement support

Stakeholder Engagement and Communication Officers

Our Stakeholder Engagement and Communications branch supports community engagement activities by working directly on project and policy consultation as well as providing advice, support and tools to other teams.

Inquiries can be sent to

Community Development Officers

We have Community Development Officers (CDOs) based across our region. These officers provide a link between us and the community, particularly community groups or not-for-profits. They’re the first point of contact that groups can work with to understand and receive information relating to initiatives or programs such as funding support grants. CDOs can even assist in identifying suitable external funding bodies to help for larger projects.

For groups looking to increase their membership or profile, CDOs can assist with registrations on My Community Directory. It’s free to register.

To contact a CDO, please make contact via your local Customer Service Centre or call 131 872.


Ways to be involved

We encourage public participation in the development of our laws, policies, plans and general decision-making process. There are a number of ways you can have your views on particular issues brought to the attention of a committee or Council meeting.

1. Have your say online

You are encouraged to visit and register for our Your Say website which features projects and policies seeking feedback from the community. Registration only takes a few minutes and gives participants a chance to have their say on issues or projects of interest.

Register now on our Your Say website

2. Attend a Councillor visit

Each month Councillors travel across the region to talk with locals and understand what's important to them. Dates and times are available on our Events Calendar.

3. Write to us

You can write to us about any policy, activity or service that you are interested in. Our contact details are available here.

4. Attend and participate in Council meetings

You are welcome to attend all ordinary and most committee meetings held in City Hall (531 Ruthven Street, Toowoomba). Our meetings schedule can be found here.

For information on public participation in our meetings, please see page 21 of the Best practice standing orders for local government and standing committee meetings.

How to apply to address the Council (deputations)

A member of the public can address Councillors personally or on behalf of a group of residents at Councillor briefing sessions or Council meetings. A written request addressed to the Chief Executive Officer and approval of the Mayor or meeting chair is required. For more information about making a deputation, please see page 17 of the Best practice standing orders for local government and standing committee meetings.

5. Read Council meeting minutes

All Council meetings are recorded and are available online in PDF format.

6. Contact a Councillor directly

You can contact a Councillor to have your say.

7. Participate in an advisory committee

An advisory committee or working group is sometimes established to include community representatives who can provide advice on specific projects. Generally a a public call for expressions of interest is made and members are then appointed by the Council, or Mayor and Chief Executive Officer jointly.

A list of our current advisory committees can be found online.

For information on how to be involved with advisory committees, please see page 19 of the Best practice standing orders for local government and standing committee meetings.

8. Present a petition

Community members can present petitions to us on issues of interest. Details on the petition process are available here.