Rates & charges information

Find out the breakdown of charges that make up your general and water rates, request a rates search, have a copy of your rates notice sent, appeal against a rate category or apply for water consumption relief after a water leak.

West Toowoomba aerial
General rates are for services, facilities and activities that are supplied or undertaken for the benefit of the community. We are required to raise an appropriate amount of revenue to maintain assets and provide services to the region as a whole. In deciding how the revenue is raised, Council considers: The rateable value of the land and the benefit of averaging valuations Relative valuation between different types of land The approach to general ...
Watering garden with hose
Water rate notices are issued during April and October and reflect the cost of delivering a water supply service to the community. From the date of the notice, you have 30 days to pay or enter into a payment arrangement with us. A 10% discount is applied if the water rate notice is paid by the due date.  Related information Check your rates account balance Receive your rate notice via email Change your mailing address Contact us ...
By switching to electronic billing, you will receive your rates notice and water notice as an Adobe PDF to your nominated email address, and will no longer receive a paper copy by regular post. How to register for email delivery To register for email delivery complete the online registration form. You will need to complete this form for each property that you own. You will need: a current email address (you cannot register multiple ...
Checking your current outstanding rates balance is easy. All you need to do is follow the steps below: Open our online system (opens in new window) Enter your reference number. Your reference number can be found on your rates notice as illustrated below. Your rates balance will now be displayed. You can then proceed to making making a payment if you wish.   How to find your reference number Your reference number can be found on the top right of ...
A conveyancing questionnaire takes approximately 5 working days. How to apply  The property search form is available in an online or PDF version. Property search form (online) Property search form (PDF) How to fill in the search form A search form must be completed and returned with payment and include the following details: Current owner and property details Real property description Date of settlement Preferred delivery method Date of reading The search fee c ...
Partial relief from payment of water consumption charges will only be granted if we are satisfied that: the water consumed was the result of an unapparent plumbing failure, and as soon as the applicant was aware of an increase in water consumption, steps were taken to  find the cause and a licensed plumber carried out the repairs promptly. ...
Back to top