Dog walking across grass

If your pet has gone missing, there are a number of steps you can take so you can be reunited. Always make sure your pet wears a collar and tag with your contact number is registered with your local Council and microchipped with up to date contact details. Cats are not required to be registered but must be microchipped.

 

  1. Check the impoundment register and call us on 131 872 if an animal matching the description of your pet has been impounded. We recommend checking the centre personally as well.
  2. Contact local vets.
  3. Search around your neighbourhood.
  4. Browse the websites of rescue agencies: 
  5. Check with our surrounding Councils: 

Location: The Animal Management Centre drop off facility is located at 393-425 Anzac Avenue, Drayton. 

Open hours: The Animal Management Centre is open from Monday to Friday 9am - 4.30pm. The centre is not open on public holidays or weekends to organise release. 

How to claim your lost pet

  1. Contact our Customer Service staff on 131 872, Monday to Friday 8.30am - 5pm to ask if an animal matching your description may have been dropped at the Animal Management Centre.
  2. Come to the Animal Management Centre in person during open hours (Monday to Friday 9am - 4.30pm) so you can easily identify your pet. 
  3. Pay the release fee and sustenance charges for each day the animal is impounded (after the first 24 hours). If your animal is unregistered or not microchipped you may also receive a fine for each offence. View the relevant fees and charges.

Please note: If an animal is not claimed after a minimum period of 3 full working days from the date of impoundment for unidentified animals (ie no identifying tag or not microchipped) or 5 full working days from the date of impoundment for identified animals, we will endeavour to rehouse the animal with an approved welfare agency. If the animal is not suitable for rehousing it may be euthanised.

 

Currently roaming cat

As cats are very hard to catch, we won't try to capture a currently roaming cat. Cat traps are often the best way to catch roaming cats in the neighbourhood. When using cat traps, we ask that the cat/s are treated as gently and humanely as possible.

Hiring or purchasing a trap

When attempting to catch a roaming cat you are able to use a privately owned cat trap, or you can hire a cat trap for 7 days from us by calling 131 872.

Setting the trap

  • It is best to set the trap in the evening from Sunday to Thursday. This will ensure that the animal does not remain in the cage (at your house or in our animal drop off facility) for an unreasonable amount of time. Traps are not to be set the evening before a public holiday.
  • During this process the animal is to be treated humanely at all times, and provided with food, water and shelter from the elements. Failure to do so may result in a complaint being made to the relevant authority where further action could be taken and could result in prosecution.
  • The trap should be checked at least twice per day and arrangements made to deliver the animal as soon as capture is affected, to minimise the length of time the animal is in the trap.
  • Keep the animal calm, by placing a towel or blanket over the cage

Once the cat is trapped

When the cat is trapped, you can deliver the trap and animal to the Animal Management Centre at 363 Anzac Avenue. An animal drop off facility is available for after hours deliveries if required.

If you're unable to bring the cat to the Animal Management Centre, please place the cat in an appropriate and humane container and call us on 131 872 to request collection of the cat. Collections will only be made on a business day during business hours.

 

 

Currently roaming dog

If you see a roaming dog you have several options:

1. Contain the dog and bring it to the Animal Management Centre

Once you have safely contained the dog, you can deliver the animal to the Animal Management Centre at 363 Anzac Avenue. An animal drop off facility is available for after hours deliveries if required.

2. Contain the dog at home and request a staff member attend and impound the dog

If you're unable to deliver the animal to our facility but can safely contain the dog at home, contact us on 131 872 during working hours (Monday to Friday 9am - 4.30pm) and we will attend and impound the dog.

3. Report the roaming dog

If you can't safely catch or contain the dog, please report the roaming dog to us via 131 872 during working hours (Monday to Friday 9am - 4.30pm). The same phone number (131 872) can be called outside of working hours to report what appears to be an aggressive roaming dog and after hours staff will attend.

The following information is useful to our staff when reporting a roaming dog:

  • Clear description of the dog - size, colour, breed (if known), any other distinguishing features.
  • Last known location of the dog (nearest cross street).
  • Direction the dog is travelling in.
  • Do you know where the dog comes from/resides?
  • Is the dog injured?

 

Roaming stock

If you can safely contain the animal you may request an officer to attend and impound the animal from your property by calling 131 872 during working hours (Monday to Friday 9am - 4.30pm). If personally containing the animal isn't an option, please call us on 131 872 and report the wandering stock, particularly if near a busy road.

The following information is useful to our staff when reporting a roaming animal:

  • Clear description of animal/s - size, colour, breed (if known), any other distinguishing features.
  • Last known location of animal (nearest cross street).
  • Direction animal is travelling in.
  • Do you know where the animal comes from/resides?
  • Is the animal injured?

 

Roaming feral animals e.g. deer, pigs

We don't attend to the collection of wild or declared feral animals. Information about pest animals can be found in our 'Pests and weeds' section.

 

Roaming poultry

While we won't attend to roaming poultry, if the animal has been contained you can deliver the animal to the Animal Management Centre at 363 Anzac Avenue. An animal drop off facility is available for after hours deliveries if required.

If you're unable to bring the animal to the Animal Management Centre, please place the poultry in an appropriate and humane container and call us on 131 872 to request collection. Collections will only be made on a business day during business hours (Monday to Friday 9am - 4.30pm).

 

Wildlife or native animals

If you come across roaming wildlife or native animals, please search the White Pages for 'wildlife', 'wildlife rescue' or 'wildlife relocator'.

Injured or sick wildlife should be reported to the RSPCA

If you find a roaming pet outside of office hours (Monday to Friday 9am - 4.30pm), you can gently catch the cat or dog and place it in the drop off facility. The drop off area is protected from the environment, food and water is provided for the animals and the cages are checked morning and afternoon on weekends and every morning on weekdays.

Location: The Animal Management Centre drop off facility is located at 393-425 Anzac Avenue, Drayton. 

Open hours: The drop off facility is open from 4.30pm to 9am Monday to Friday, and from 4.30pm Friday through to 9am Monday.

How to use the drop off facility

  1. Place the animal in a cage. Instructions on the use of the drop off cages are located at the facility.
  2. After placing the animal in the cage please call us on 131 872 and provide details in relation to the animal. We need to know:
    • Your name, address and contact details
    • Breed of the animal
    • Colour of the animal
    • Sex of animal
    • Relevant identification details such as collar, identification tags
    • Location where found
    • The personality of the animal (aggressive/passive)
    • Cage number the animal has been placed in.

If unable to bring the animal to the drop off facility, animals can still be delivered to a local vet, RSPCA or by private collection organised with us during office hours, from your address.

What is not appropriate for the facility?

  • Injured animals are not to be placed in the drop off cages. Instead, please call 131 872 and report the issue and an Animal Management officer will assess the situation and collect the animal.
  • The drop off facility is only open for dogs and cats. Wildlife is not to be placed in the facility. If you find wildlife call the appropriate wildlife carer.

Cat traps are often the best way to catch roaming cats in the neighbourhood. When using cat traps, we ask that the cat/s are treated as gently and humanely as possible.

Hiring or purchasing a trap

When attempting to catch a roaming cat you are able to use a privately owned cat trap, or you can hire a cat trap for 7 days from us by calling 131 872.

Setting the trap

  • It's best to set the trap in the evening from Sunday to Thursday. This will ensure that the animal does not remain in the cage (at your house or in our animal drop off facility) for an unreasonable amount of time. Traps are not to be set the evening before a public holiday.
  • During this process the animal is to be treated humanely at all times, and provided with food, water and shelter from the elements. Failure to do so may result in a complaint being made to the relevant authority where further action could be taken and could result in prosecution.
  • The trap should be checked at least twice per day and arrangements made to deliver the animal as soon as capture is affected, to minimise the length of time the animal is in the trap.
  • Keep the animal calm, by placing a towel or blanket over the cage.

Once the cat is trapped

When the cat is trapped, you can deliver the trap and animal to the Animal Management Centre at 363 Anzac Avenue. An animal drop off facility is available for after hours deliveries if required.

If you're unable to bring the cat to the Animal Management Centre, please place the cat in an appropriate and humane container and call us on 131 872 to request collection of the cat. Collections will only be made on a business day during business hours.

Frequently roaming animals can become a nuisance for the neighbourhood. In many cases, the owner may not be aware of the problem until they're told. If you're comfortable approaching the owner consider discussing the issue with the owner to see if the problem can be resolved. 

A neighbourhood mediation kit is available online and contains tips on how you can talk with your neighbour. It also holds information about how mediation may help you.

Should you not be comfortable approaching the owner, you don't know where the animal belongs or the problem hasn't been resolved after making contact with the owner, please report the issue to us on 131 872 during office hours. We require the following information:

  • How often the issue is happening
  • If possible, the address of where the alleged nuisance animal resides.