survey Graph - derived Importance

We’re proud to provide services and facilities on behalf of our ratepayers and residents to ensure the liveability of our growing Region. It's important to us to continuously improve our services and facilities in line with community needs and expectations. 

We’re surveying residents this month to understand their satisfaction with our services and facilities.


How to have your say

We’d love to hear your thoughts on our services and facilities. This is your opportunity to let us know what you think we are doing well and where we could improve. Survey results will help us improve the services and facilities we provide across the Region.

Survey responses will be confidential and we won't have access to individual feedback.

Phone survey - residents chosen by random

800 residents over the age of 18 years will be randomly selected to complete the survey via phone from Monday 28 October to Friday 8 November 2019. These residents will receive a phone call from IRIS Research, an independent market research company conducting the survey on our behalf.

Online or hard copy survey - available to all residents

If you don’t receive a phone call you can still provide feedback by completing the survey online or in hard copy from Monday 28 October to Friday 8 November 2019.

  • A link to the online survey will be available online from Monday 28 October.
  • Hard-copy surveys will be available from customer service centres and libraries.


How to find the results after the survey

The results will be available in this article and BOLD magazine in February 2020.