Council policies

The policies published on this site are our current approved policies of Toowoomba Region. All policies are regularly reviewed and updated. During our transition period, council policies are being established for the new region. Policies of the previous shire councils still operate in the service centre districts until we adopt a policy on the same matter. Our policies supersede the policies of the previous councils. Please contact your local service centre to confirm the status of any previous council policies.

Road crew measuring height of curbing
Council encourages public participation in the development of its laws, policies, plans and general decision-making process. There is a number of ways members of the public can have their views on particular issues brought to the attention of a committee or council meeting. These are by: Written requests - a member of the public can write to the council about any council policy, activity or service. Petitions - written petitions can be addressed ...

Policy documents

2.37 Community Economic Development Grant Program Guidelines
2.67 Exemption Certificates Policy
2.48 Rural & Urban Addressing
2.05 Environmental Health Services Refund Policy
4.01 Relocation Assistance Policy
2.40 Pressure Sewerage Policy
2.11 Community Support Grant Program Guidelines
2.15 Cultural & Arts Support Grant Program Guidelines
2.54 Trade Waste Policy
2.41 CBD Heritage Incentives Policy
2.26 Rates & Charges Collection Policy
2.30 Pensioner Rate Remission Policy
2.28 Water Charges Remission Policy
2.39 Water Charges Remission (Home Haemodialysis) Policy
2.29 Granting of Credit Policy
2.59 Community Grants Policy
2.19 Symbols of the Toowoomba Regional Council Policy
2.44 Discounting or Waiver of Council Development Application Fees
2.49 Deferred Payment of Infrastructure Charges Policy
2.42 Gates and Grids Policy
2.50 Temporary Toowoomba CBD Development Incentives Policy
2.13 Event Support Grant Program Guidelines
2.12 Environment Grant Guidelines
4.22 Sundry Debt Collection Policy
2.65 Customer Experience Policy
2.64 Social Media Policy
2.27 Use, Handling and Disposal of Confidential Information
2.69 ICT Policy
2.68 Street and Park Tree Policy
2.66 International Relations Policy
2.20 Guidelines for the conduct of informal briefing sessions by local government
2.08 Committee Chairperson and Portfolio Leader guidelines
2.07 Guidelines for Councillors receiving customer requests or complaints
2.09 Guidelines for Requests by Councillors for Advice or Information
2.18 Enterprise Risk Management Framework and Process
2.45 Sports Tourism Event Grant Program Guidelines
Infrastructure Services Group Integrated Management System Policy Statement
2.63 Related Party Disclosures Policy
Toowoomba Regional Council WHS Policy Statement 2016-2017
4.07 Firearms Manual
2.04 Waste Water Infrastructure Policy
2.03 Water Infrastructure Policy
2.62 Access and Equity Policy
2.14 Sport and Recreation Grant Program Guidelines
2.51 Non-Current Asset Policy
2.57 Revenue Policy 2017/18
2.31 Procurement Policy
2.01 Policy Framework
2.61 Investment Policy
2.60 Debt Policy 2017/2018
1.01 Strategic Policy
4.07 Firearms Policy
2.58 Community Engagement Policy Statutory Policy
2.16 Arts & Cultural Development Policy
5.08 Complaint Management - Public Interest Disclosure
2.22 External Works Policy
2.24 Caretaker Period Protocol
2.23 Election Signs Policy
2.53 Expenses Reimbursement (Councillors)
2.36 Delegations Register Policy
2.32 Temporary Economic Development Incentives for District Townships Policy
2.17 Lobbyist Policy
2.38 Repair &/or Replacement of Heritage Kerbing &/or Channelling Policy
2.46 Public Art Policy
2.47 Memorials & Plaques
2.56 Entertainment & Hospitality Policy
2.43 Roadside Agistment Policy
2.33 Corruption & Fraud Control Policy
2.52 Complaint Policy and Management Framework
2.02 Rate Exemption for Community Organisations Policy
2.25 Minor External Works Policy
2.10 Property Tenure Policy
2.55 Advertising Spending Policy
2.35 Media Policy
2.06 Naming/Renaming of Council Assets Policy
2.21 Road Network Extensions & Upgrades Policy
2.34 Waste Collection Services
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