Contact Council

Customer service officer on phone

There are plenty of ways to get in touch with us. Have a look at our options below and choose the way that suits you.



Australia Day public holiday - Monday 28 January


To let our staff celebrate Australia Day, we will be closed on Monday 28 January. Staff will return on Tuesday 29 January. Exceptions apply to our pools and waste facilities (find the relevant open hours below).

On Monday 28, if you experience one of the following problems please call us on 131 872:

  • Water main burst
  • Water leaks
  • Traffic signals not working
  • Dog attacks
  • Serious environmental incidents
  • Call outs from emergency services
  • Trees on roads
  • Dangerous pot holes
  • Sewer blockages/overflows.
  • A dead animal on a road causing safety hazard e.g people swerving into oncoming traffic to get around it


Milne Bay Aquatic & Fitness Centre

Don't worry, we'll still be open on the Australia Day public holiday. Come down and enjoy some fun from 7am - 7pm!   

Highfields Fitness & Recreation Centre

The pool and gym open hours for the public holiday will be 9am - 5pm. Group fitness and creche will be closed.

At 9.15am join us for a free and fun Aqua Aerobics class and from 12 - 2pm the kids can test their skills on the inflatable obstacle course.

BBQ bookings for the day are available online via the booking form located under the blue slider 'BBQ and outdoor space'.

All other pools

Please contact the individual pools to find out the relevant open hours. View all pools here.



Waste facilities 

All facilities will be open on Monday 28 January.

Curbside collection

Please ensure that your bins are on the kerbside for collection by 6am or by 5am in the Toowoomba CBD area on Monday 28 (if Monday is your normal collection day). 



Online services

Our online services make doing business with us quick, easy and possible from the comfort of your own home. All available online services can be found on our Online service requests and payments page. A few of our most popular online services are:

  • report an issue/problem
  • change or view details e.g. change of address
  • pay rates and fees
  • make a booking
  • view lost and found registers e.g. lost pets register
  • view and lodge community grant applications

Online services via smartphone

Are you ever out and about and notice something that we need to know about? If you prefer to use your smartphone to let us know about an issue, you can do so easily with TR Online. Visit our Online service requests page for details.

Online forms

Save time and paper, by going online and submitting forms electronically. All online forms can be found on the Forms and info sheets web pages.



If email is more your style, drop us a line at .



If you prefer to pick up the phone and talk with us, give us a call. Our call centre operating hours are 8am to 5:25pm Monday to Friday (except on public holidays).

  • If calling within Australia call 131 872
  • If calling from overseas call +61 7 4688 6611
  • For emergencies outside of hours, please call us on 131 872

Privacy notice: The information you supply via email or phone will be used for the purpose of responding to your feedback, or to resolve your concern or request. Your personal details will not be disclosed to any other person or agency external to Council without your consent unless required or authorised by law. 


Visit us

Like to chat face-to-face? Our open hours are 8:30am to 5pm Monday to Friday for counter inquiries at the following locations (except on public holidays):


Community Development Officers 

Community Development Officers (CDO’s) service all parts of Toowoomba Region. The team formally known as Community Liaison Officers (or CLO’s) now belong within the Community Development team. Community Development Officers continue to be the first point of contact between community groups and Council and all staff based at district service centres remain as per previous working arrangements. The Community Development team assist community groups to understand Council programs or initiatives (e.g. Council’s grants program, park booking applications, road closures etc.) and can offer assistance with enquiries related to Aboriginal and Torres Strait Islander (ATSI) and Culturally and Linguistically Diverse (CALD) communities, seniors, youth and people with disabilities.

To contact a Community Development Officer, call us on 131 872 and ask to speak to your local Community Development Officer.



Wanting to pick up the pen? Drop us a line and post it to us at:

Toowoomba Regional Council
PO Box 3021
Toowoomba QLD 4350



Send us a fax to 1800 448 882.


National Relay contact service

This is a phone service for people with a hearing or speech impairment.

Teletypewriter (TTY) users: phone 133 677 then ask for 131 872.
Speak and Listen users: phone 1300 555 727 then ask for 131 872.
Internet relay users: connect to the NRS ( and then ask for 131 872.

The National Relay Service (NRS) is committed to protecting the privacy of the content of all calls and the identity of callers. Visit for more information.


Contact your elected representatives

Please visit Introducing Councillors. This lists each of the Councillor's and their contact details.


Address for service of documents

In terms of UCPR Rule 112(3)(c), we have nominated 4 Little Street, Toowoomba, Queensland as the address:

  • at which we will accept service of documents and process.
  • of our head and principal office.


Public office

In terms of section 261 of the Local Government Act 2009, we have nominated City Hall at 541 Ruthven Street, Toowoomba, Queensland as the address of our public office.


Other services

Queensland Government Agent: 89 Mocatta St, Goombungee. Call 131 872.

State Emergency Service: 132 500.


Social media

Facebook: Stay up to date with our Facebook updates
Twitter: Read the latest news in our Twitter feed
YouTube: Watch our videos on YouTube
Instagram: Follow us on Instagram
Pinterest: Like our boards on Pinterest

Last Updated: Tuesday, 15 January 2019 10:21
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