In response to the Coronavirus emergency, the following temporary changes are being made to our services.
Customer Service Centres are handling most customer enquiries by phone, email and other online channels. Our call centre is available from 8.30am to 5.15pm.
Toowoomba, Crows Nest and Millmerran service centres are open for face-to-face counter visitors by appointment from 1-4pm on Mondays, Wednesdays and Fridays for selected services that cannot be conducted by phone or online.
All other centres are not accepting face-to-face counter business until further notice. Customer Service Centres will not accept cash payments - only EFTPOS, credit card or debit cards.
There are plenty of ways to get in touch with us. Have a look at our options below and choose the way that suits you.
Our online services make doing business with us quick, easy and possible from the comfort of your own home. All available online services can be found on our Online services page. A few of our most popular online services are:
- report an issue/problem
- change or view details e.g. change of address
- pay rates and fees
- make a booking
- view lost and found registers e.g. lost pets register
- view and lodge community grant applications
Save time and paper, by going online and submitting forms electronically. All online forms can be found on the Forms and info sheets web pages.
If email is more your style, drop us a line at firstname.lastname@example.org .
If you prefer to pick up the phone and talk with us, give us a call. Our call centre operating hours are 8am to 5:15pm Monday to Friday (except on public holidays).
- If calling within Australia call 131 872
- If calling from overseas call +61 7 4688 6611
- For emergencies outside of hours, please call us on 131 872
Privacy notice: The information you supply via email or phone will be used for the purpose of responding to your feedback, or to resolve your concern or request. Your personal details will not be disclosed to any other person or agency external to Council without your consent unless required or authorised by law.
Like to chat face-to-face? Our open hours are 8:30am to 5pm Monday to Friday for counter inquiries at the following locations (except on public holidays):
- Clifton: 95 King St
- Crows Nest: 25 Emu Creek Rd
- Goombungee: 89 Mocatta St
- Greenmount: 54 Hodgson St
- Highfields: Community Crt
- Millmerran: 2-16 Campbell St
- Oakey: 64 Campbell St
- Pittsworth: 85 Yandilla St
- Toowoomba: 4 Little St (City Hall is located at 541 Ruthven St)
From February 2020 our customer service open hours change on the second Thursday of each month - closing at 3pm. This will allow our customer service officers to undertake training and development during this time. Our after-hours emergency contact phone line (131-872) will be available during this time.
Community Development Officers
Community Development Officers (CDO’s) service all parts of Toowoomba Region. The team formally known as Community Liaison Officers (or CLO’s) now belong within the Community Development team. Community Development Officers continue to be the first point of contact between community groups and Council and all staff based at district service centres remain as per previous working arrangements. The Community Development team assist community groups to understand Council programs or initiatives (e.g. Council’s grants program, park booking applications, road closures etc.) and can offer assistance with enquiries related to Aboriginal and Torres Strait Islander (ATSI) and Culturally and Linguistically Diverse (CALD) communities, seniors, youth and people with disabilities.
To contact a Community Development Officer, call us on 131 872 and ask to speak to your local Community Development Officer.
Wanting to pick up the pen? Drop us a line and post it to us at:
Toowoomba Regional Council
PO Box 3021
Toowoomba QLD 4350
Send us a fax to 1800 448 882.
National Relay contact service
This is a phone service for people with a hearing or speech impairment.
Teletypewriter (TTY) users: phone 133 677 then ask for 131 872.
Speak and Listen users: phone 1300 555 727 then ask for 131 872.
Internet relay users: connect to the NRS (www.relayservice.gov.au) and then ask for 131 872.
The National Relay Service (NRS) is committed to protecting the privacy of the content of all calls and the identity of callers. Visit www.relayservice.gov.au for more information.
Contact your elected representatives
Please visit Introducing Councillors. This lists each of the Councillor's and their contact details.
Address for service of documents
In terms of UCPR Rule 112(3)(c), we have nominated 4 Little Street, Toowoomba, Queensland as the address:
- at which we will accept service of documents and process.
- of our head and principal office.
In terms of section 261 of the Local Government Act 2009, we have nominated City Hall at 541 Ruthven Street, Toowoomba, Queensland as the address of our public office.
Queensland Government Agent: 89 Mocatta St, Goombungee. Call 131 872.
State Emergency Service: 132 500.
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