You can contact us online, by phone, mail, fax or email. We also offer a range of social media channels for you to connect with us. If you would like to visit in person, there are nine service centres in the region.
Contact details for our Councillors are also available.
Customer service options
Phone: 131 872 including after hours emergency service. Hours of operation are 8.30 am to 5.00 pm Monday to Friday. If calling internationally use +61 7 4688 6611.
Fax: 1800 448 882
Post: Toowoomba Regional Council, PO Box 3021, Toowoomba QLD 4350
Mobile phones: Snap, Send, Solve: reporting app for issues such as potholes etc.
Christmas and New Year closedown
All customer service centres will be closing at 1pm on December 18. We apologise for any inconvenience this may cause.
Our customer service centres will be closed at 5pm on Thursday 24 December, and will open on Monday 4 January at 8.30am with the exception of the Toowoomba service centre. Toowoomba Customer Service Centre at 4 Little Street will:
- have their counter open until 5pm on 24 December 2015 and call centre open until 5.30pm
- be open 8:30 to 5pm Tuesday 29 December to Thursday 31 December (call centre only)
- be closed on public holidays (Friday 25 December, Monday 28 December, Friday 1 January) and weekends
A list of all public facility closedowns for the holiday period can be found in our Christmas to New Year closedown article.
National Relay contact service
This is a phone service for people with a hearing or speech impairment.
Teletypewriter (TTY) users: phone 133 677 then ask for 131 872.
Speak and Listen users: phone 1300 555 727 then ask for 131 872.
Internet relay users: connect to the NRS (www.relayservice.com.au) and then ask for 131 872.
The National Relay Service (NRS) is committed to protecting the privacy of the content of all calls and the identity of callers. Visit www.relayservice.com.au for more information.
Visit us - service centres
Clifton: 95 King St
Crows Nest: 25 Emu Creek Rd
Goombungee: 89 Mocatta St
Greenmount: 54 Hodgson St
Highfields: Community Crt
Millmerran: 2-16 Campbell St
Oakey: 64 Campbell St
Pittsworth: 85 Yandilla St
Toowoomba: 4 Little St (City Hall is located at 541 Ruthven St)
Contact your elected representatives
Mayor's office: 4688 6631
Councillors’ Office: 4688 6644
Councillor Paul Antonio: 0429 954 109
Councillor Mike Williams: 0428 182 976
Councillor Bill Cahill: 0419 908 083
Councillor Geoff McDonald: 0499 774 276
Councillor Anne Glasheen: 0408 718 720
Councillor John Gouldson: 0499 774 273
Councillor Chris Tait: 0499 774 274
Councillor Ros Scotney: 0427 578 264
Councillor Sue Englart: 0499 774 271
Councillor Carol Taylor: 0417 723 948
Councillor Nancy Sommerfield: 0499 774 278
Laboratory services: Shuttlewood Court, 4688 6270
Cemetery enquiries: 4688 6686
Community Liaison Officers (CLOs): 131 872.
Queensland government agent: 89 Mocatta St, Goombungee, 4696 5985
Street light faults: Ergon Energy 13 22 96
Traffic signal faults: freecall 1800 624 589
SES emergency: 132 500
Facebook: Stay up to date with our Facebook updates
Twitter: Read the latest news in our Twitter feed
YouTube: Watch our videos on YouTube
Instagram: Follow us on Instagram
Pinterest: Like our boards on Pinterest