The Toowoomba Regional Council Code of Conduct sets out the acceptable standard of conduct and workplace behaviour required of employees involved in Council operations. The primary aim of the Code of Conduct is to create an environment where all employees operate as a team, based on mutual respect, trust, loyalty and professionalism. It provides a set of standards related to the way employees do their jobs and puts a responsibility on each employee to use sound judgement while at work. It aims to deliver best practice by ensuring those standards are clear and guided by sound ethics. 

All Council employees, regardless of their employment status, role or position – permanent, temporary, casual or part-time, contractors or volunteers, or any person who exercises power or controls resources for or on behalf of Council - must be familiar with and follow the spirit and content of the Code of Conduct.

The Code of Conduct refers to various principles and appropriate behaviour between employees and those receiving services from, or providing services to, Toowoomba Regional Council. Councillors are excluded from the provisions of this Code of Conduct for Employees.

Code of Conduct


Code of Conduct principles and standards

In general terms, there are four ethics principles contained in the Code of Conduct.

  1. Integrity and impartiality
  2. Promoting the public good
  3. Commitment to the system of government
  4. Accountability and transparency

These principles drive the standard of conduct that employees demonstrate when dealing with:

  • Confidentiality and privacy
  • Public comments on council business
  • External activities 
  • Employment outside Council
  • Diligence, care and attention
  • Workplace health and safety
  • Attendance and absence from duty
  • Self development
  • Customer service
  • Fairness to suppliers
  • Concern for the environment
  • Behaviour towards each other
  • Non-discriminatory workplace
  • Sexual and other harassment
  • Improper conduct
  • Use of Council resources
  • Handling Council information and records
  • Public money
  • Intellectual property
  • Criminal offences and disqualification from driving
  • Theft and pilfering
  • Intoxicating or illegal substances
  • Conflict of interest
  • Influencing decision-making
  • Assisting Councillors
  • Approaching Councillors
  • Bribes gifts and benefits


Breaches of the Code of Conduct

Sanctions may be applied if this Code of Conduct or any relevant law is breached. Depending on the nature of the breach, sanctions may include counselling, disciplinary action (including termination of employment), criminal charges, and/or civil action. Breaches of the Code of Conduct by employees will be responded to in accordance with relevant Local Government legislation, (eg. provisions of the Local Government Act 2009). Some matters may be referred to external agencies, such as the Crime and Corruption Commission and/or the Queensland Police Service, for investigation.

Council personnel and members of the public are encouraged to report any activity or behaviour that may breach the Code of Conduct. Reports will be dealt with in accordance with Council's Complaint Management Policy. Please follow the steps provided to lodge a report.